On June 18th, Christian Mayaud (Entrepreneur & Physician) writes this blog:
MYTH: Physicians are Resistant to New Technologies
REALITY: Marketing 101: NEVER EVER Blame the Customer for not Buying Your Product!!!
I am a physician and have always embraced technology, but I am from a younger generation that grew up with the
Commodore 64,
Atari,
Apple,
iPod, and
Palm Pilot . I was at a recent meeting in D.C. at the American Academy of Ophthalmology where I learned that:
1) Senior physicians were designing their own electronic medical record systems;
2) Senior physicians demonstrated to me the utility of Blackberry technology;
3) Senior physicians will embrace technology if younger physicians take the time to show them the benefits.
During residency, I utilized compact
digital cameras to change the way rounds presentations were delivered. When my senior residents were drawing what they saw on call, I was showing my department the photos instead:
Digital photographyI then created a website allowing physicians to share case reports online:
EyeRounds.orgTo my surprise, the number one contributor to the
online atlas is an 82 year old retired ophthalmologist from NY! His contributions are awesome. This man is 82 y.o. and is using the Internet to share his knowledge.
Although my ophthalmology department has not been open minded to new technologies, I am finding that with my help and guidance, people are now understanding the utility of Internet publishing, digital photography, and electronic textbooks.
I've also worked with the American Academy of Ophthalmology to create
eyeOrbit.org. eyeOrbit.org allows sharing of information and indexing of case reports. I am encouraging Universities to publish their case reports in a public medium so that everyone has access. Google and sites like eyeOrbit.org can be our card catalog in the 21st Century. The Internet is allowing individualization of content delivery in an extremely powerful format.
People can read, see, hear, and learn what they want, and when they want.
Dr. Mayaud is absolutely correct that we SHOULD NEVER BLAME our customers for not buying our products. We must make our products irresistible so that our customers DESIRE our products.
Content delivery has evolved from: word of mouth, to books, to newspapers, to radio, to television, to cable TV, and now to the Internet. Similar to
music and
movies, educational materials will be available on an
à la carte menu. Learners will be able to download
eBooks and Videos on demand. It is our responsibility at MedRounds Publications to learn what our customers need and deliver content that is attractive to them.
Paper textbooks look impressive on shelves, but their utility is limited. Textbooks are merely databases bound by two covers. Textbooks are heavy and are tedious to search. With paper textbooks, it is not practical to carry a dozen or even a single reference during hospital rounds. In contrast, I can store and access thousands of
eBooks in the palm of my hand.
eBooks bring more value to physicians who need information in a timely manner. Thus, I am not surprised when I see medical students using their handheld computer devices to access references during their clinical rotations.