Dr. Scott Hartzell, MD

 
4.8 (78)
4293  

User reviews

78 reviews

 
(73)
 
(3)
3 stars
 
(0)
 
(1)
 
(1)
Overall rating 
 
4.8
Reviewers' Overall Rating 
 
4.9  (73)
Ease of Getting Appointment 
 
4.9  (78)
Helps Patient/Family Understand Condition 
 
4.9  (78)
Listens & Addresses Concerns 
 
4.9  (78)
Demonstrates Bedside Manner 
 
4.8  (78)
Office Staff is Professional & Courteous 
 
4.9  (78)
Office is Clean & Comfortable 
 
4.9  (78)
Accurately Diagnosed Condition 
 
4.9  (78)
Staff Follows Up as Needed 
 
4.9  (78)
Waiting Time During Visit 
 
4.5  (78)
Spends Enough Time With Me 
 
4.7  (78)
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78 results - showing 1 - 50
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Patient Vivien
Overall rating 
 
2.3
Reviewers' Overall Rating 
 
N/A
Ease of Getting Appointment 
 
2.0
Helps Patient/Family Understand Condition 
 
1.0
Listens & Addresses Concerns 
 
1.0
Demonstrates Bedside Manner 
 
1.0
Office Staff is Professional & Courteous 
 
5.0
Office is Clean & Comfortable 
 
5.0
Accurately Diagnosed Condition 
 
2.0
Staff Follows Up as Needed 
 
4.0
Waiting Time During Visit 
 
1.0
Spends Enough Time With Me 
 
1.0

ID#: 64906
Wait time: 1.5 hours
Patient with doctor: Dr. Hartzell was like a used car salesman and before surgery. He didn't even say who he was or say anything to me.

VR
Was this review helpful to you? 3 0
Patient Brandee
Overall rating 
 
5.0
Reviewers' Overall Rating 
 
5.0
Ease of Getting Appointment 
 
5.0
Helps Patient/Family Understand Condition 
 
5.0
Listens & Addresses Concerns 
 
5.0
Demonstrates Bedside Manner 
 
5.0
Office Staff is Professional & Courteous 
 
5.0
Office is Clean & Comfortable 
 
5.0
Accurately Diagnosed Condition 
 
5.0
Staff Follows Up as Needed 
 
5.0
Waiting Time During Visit 
 
5.0
Spends Enough Time With Me 
 
5.0

Wait time: 5- 10 minutes
Patient with doctor: 1 Week

Very friendly office. Staff called me on their day off to make sure I could get in by the end of the year had an appointment Thursday & surgery that following Monday.
Very pleased.

VR
Was this review helpful to you? 1 0
Patient Jason
Overall rating 
 
5.0
Reviewers' Overall Rating 
 
5.0
Ease of Getting Appointment 
 
5.0
Helps Patient/Family Understand Condition 
 
5.0
Listens & Addresses Concerns 
 
5.0
Demonstrates Bedside Manner 
 
5.0
Office Staff is Professional & Courteous 
 
5.0
Office is Clean & Comfortable 
 
5.0
Accurately Diagnosed Condition 
 
5.0
Staff Follows Up as Needed 
 
5.0
Waiting Time During Visit 
 
5.0
Spends Enough Time With Me 
 
5.0

ID#: 59666
Wait Time: 15 minutes
Patient with doctor: 1 month

Dr. Hartzell took time to explain the procedure. He was very good through the procedure. The staff was excellent! Everything was done efficiently.

VR
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Patient David
Overall rating 
 
5.0
Reviewers' Overall Rating 
 
5.0
Ease of Getting Appointment 
 
5.0
Helps Patient/Family Understand Condition 
 
5.0
Listens & Addresses Concerns 
 
5.0
Demonstrates Bedside Manner 
 
5.0
Office Staff is Professional & Courteous 
 
5.0
Office is Clean & Comfortable 
 
5.0
Accurately Diagnosed Condition 
 
5.0
Staff Follows Up as Needed 
 
5.0
Waiting Time During Visit 
 
5.0
Spends Enough Time With Me 
 
5.0

ID#: 46212
Wait time: 10 minutes
Patient with doctor: 2 years

Very happy with results of my surgeries. I can honestly say I have never has the clarity and detail in my vision as I have now with either previously wearing eyeglasses or contacts.

VR
Was this review helpful to you? 1 0
Patient Thomas
Overall rating 
 
5.0
Reviewers' Overall Rating 
 
5.0
Ease of Getting Appointment 
 
5.0
Helps Patient/Family Understand Condition 
 
5.0
Listens & Addresses Concerns 
 
5.0
Demonstrates Bedside Manner 
 
5.0
Office Staff is Professional & Courteous 
 
5.0
Office is Clean & Comfortable 
 
5.0
Accurately Diagnosed Condition 
 
5.0
Staff Follows Up as Needed 
 
5.0
Waiting Time During Visit 
 
5.0
Spends Enough Time With Me 
 
5.0

ID#: 59555
Wait time: 15 minutes
Patient with doctor: 1 month

I felt very comfortable with everyone I came in contact with. Even though its early in my procedure. The upscale insight is off the charts.

VR
Was this review helpful to you? 1 0
Patient Sarah
Overall rating 
 
5.0
Reviewers' Overall Rating 
 
5.0
Ease of Getting Appointment 
 
5.0
Helps Patient/Family Understand Condition 
 
5.0
Listens & Addresses Concerns 
 
5.0
Demonstrates Bedside Manner 
 
5.0
Office Staff is Professional & Courteous 
 
5.0
Office is Clean & Comfortable 
 
5.0
Accurately Diagnosed Condition 
 
5.0
Staff Follows Up as Needed 
 
5.0
Waiting Time During Visit 
 
5.0
Spends Enough Time With Me 
 
5.0

ID#: 59584
Wait time: 5 minutes
Patient with doctor: 1 year

Surgery counter is very crowded on surgery days.

VR
Was this review helpful to you? 1 0
Patient Eric
Overall rating 
 
5.0
Reviewers' Overall Rating 
 
5.0
Ease of Getting Appointment 
 
5.0
Helps Patient/Family Understand Condition 
 
5.0
Listens & Addresses Concerns 
 
5.0
Demonstrates Bedside Manner 
 
5.0
Office Staff is Professional & Courteous 
 
5.0
Office is Clean & Comfortable 
 
5.0
Accurately Diagnosed Condition 
 
5.0
Staff Follows Up as Needed 
 
5.0
Waiting Time During Visit 
 
5.0
Spends Enough Time With Me 
 
5.0

ID#: 59602
Wait time: 2 minutes
Patient with doctor: 7 months

Exceptional job! Very pleased and happy with my new eyes. Would take along time to be rid of thick glasses and headache free from them being so heavy. Thank you!

VR
Was this review helpful to you? 1 0
Patient Theresa
Overall rating 
 
5.0
Reviewers' Overall Rating 
 
5.0
Ease of Getting Appointment 
 
5.0
Helps Patient/Family Understand Condition 
 
5.0
Listens & Addresses Concerns 
 
5.0
Demonstrates Bedside Manner 
 
5.0
Office Staff is Professional & Courteous 
 
5.0
Office is Clean & Comfortable 
 
5.0
Accurately Diagnosed Condition 
 
5.0
Staff Follows Up as Needed 
 
5.0
Waiting Time During Visit 
 
5.0
Spends Enough Time With Me 
 
5.0

ID#: 64786
Wait time: 5 minutes
Patient with doctor: 1 month

I was nervous about my first surgery but EVERYBODY!!! helped me relax for that visit, so much so, that the second was a breeze!! I use to work at EVAN and I met some "old" co-workers at the time of my surgeries. They helped me relax there. Jokes, laughter and kind treatments. You have working "good" people working in surgery

VR
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Patient Shirley
Overall rating 
 
5.0
Reviewers' Overall Rating 
 
5.0
Ease of Getting Appointment 
 
5.0
Helps Patient/Family Understand Condition 
 
5.0
Listens & Addresses Concerns 
 
5.0
Demonstrates Bedside Manner 
 
5.0
Office Staff is Professional & Courteous 
 
5.0
Office is Clean & Comfortable 
 
5.0
Accurately Diagnosed Condition 
 
5.0
Staff Follows Up as Needed 
 
5.0
Waiting Time During Visit 
 
5.0
Spends Enough Time With Me 
 
5.0

ID#: 46190
Wait time: 10 minutes
Patient with doctor: 1.5 months

Very satisfied

VR
Was this review helpful to you? 1 0
Patient Barbara
Overall rating 
 
5.0
Reviewers' Overall Rating 
 
5.0
Ease of Getting Appointment 
 
5.0
Helps Patient/Family Understand Condition 
 
5.0
Listens & Addresses Concerns 
 
5.0
Demonstrates Bedside Manner 
 
5.0
Office Staff is Professional & Courteous 
 
5.0
Office is Clean & Comfortable 
 
5.0
Accurately Diagnosed Condition 
 
5.0
Staff Follows Up as Needed 
 
5.0
Waiting Time During Visit 
 
5.0
Spends Enough Time With Me 
 
5.0

ID#: 64799
Wait time: 10-15 minutes
Patient with doctor: 2 years

Very impressed and pleased with his service

VR
Was this review helpful to you? 1 0
Patient Bonnie
Overall rating 
 
5.0
Reviewers' Overall Rating 
 
5.0
Ease of Getting Appointment 
 
5.0
Helps Patient/Family Understand Condition 
 
5.0
Listens & Addresses Concerns 
 
5.0
Demonstrates Bedside Manner 
 
5.0
Office Staff is Professional & Courteous 
 
5.0
Office is Clean & Comfortable 
 
5.0
Accurately Diagnosed Condition 
 
5.0
Staff Follows Up as Needed 
 
5.0
Waiting Time During Visit 
 
5.0
Spends Enough Time With Me 
 
5.0

ID#: 64952
Wait time: 15 minutes
Patient with doctor: 3 months

Very satisfied with both offices and staff. Happy Dr. Lipski sent me here. Very satisfied with results.

VR
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Patient Sandra
Overall rating 
 
5.0
Reviewers' Overall Rating 
 
5.0
Ease of Getting Appointment 
 
5.0
Helps Patient/Family Understand Condition 
 
5.0
Listens & Addresses Concerns 
 
5.0
Demonstrates Bedside Manner 
 
5.0
Office Staff is Professional & Courteous 
 
5.0
Office is Clean & Comfortable 
 
5.0
Accurately Diagnosed Condition 
 
5.0
Staff Follows Up as Needed 
 
5.0
Waiting Time During Visit 
 
5.0
Spends Enough Time With Me 
 
5.0

ID#: 64949
Wait time: 15 minutes
Patient with doctor: 2 months

Very pleased with everyone in the office. Show care, very courteous and professional.

VR
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Patient Vince
Overall rating 
 
5.0
Reviewers' Overall Rating 
 
5.0
Ease of Getting Appointment 
 
5.0
Helps Patient/Family Understand Condition 
 
5.0
Listens & Addresses Concerns 
 
5.0
Demonstrates Bedside Manner 
 
5.0
Office Staff is Professional & Courteous 
 
5.0
Office is Clean & Comfortable 
 
5.0
Accurately Diagnosed Condition 
 
5.0
Staff Follows Up as Needed 
 
5.0
Waiting Time During Visit 
 
5.0
Spends Enough Time With Me 
 
5.0

ID#: 52486
Wait time: 5 minutes
Patient with doctor: 1 year

Received PRK 2 weeks ago. Eyes feel great and sight improves daily - No more glasses!!!

VR
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Patient Jennilee
Overall rating 
 
5.0
Reviewers' Overall Rating 
 
5.0
Ease of Getting Appointment 
 
5.0
Helps Patient/Family Understand Condition 
 
5.0
Listens & Addresses Concerns 
 
5.0
Demonstrates Bedside Manner 
 
5.0
Office Staff is Professional & Courteous 
 
5.0
Office is Clean & Comfortable 
 
5.0
Accurately Diagnosed Condition 
 
5.0
Staff Follows Up as Needed 
 
5.0
Waiting Time During Visit 
 
5.0
Spends Enough Time With Me 
 
5.0

Wait time: not sure
Patient with doctor: this year

Thank you! You were all great!!

VR
Was this review helpful to you? 1 0
Patient Dalton
Overall rating 
 
4.9
Reviewers' Overall Rating 
 
5.0
Ease of Getting Appointment 
 
5.0
Helps Patient/Family Understand Condition 
 
5.0
Listens & Addresses Concerns 
 
5.0
Demonstrates Bedside Manner 
 
5.0
Office Staff is Professional & Courteous 
 
5.0
Office is Clean & Comfortable 
 
4.0
Accurately Diagnosed Condition 
 
5.0
Staff Follows Up as Needed 
 
5.0
Waiting Time During Visit 
 
5.0
Spends Enough Time With Me 
 
5.0


ID#: 59669
Wait time: 30 minutes
Patient with doctor: 3 months

I am very satisfied with the doctor and his staff. I would recommend him to family & friends.

VR
Was this review helpful to you? 1 0
Patient shirley
Overall rating 
 
4.9
Reviewers' Overall Rating 
 
5.0
Ease of Getting Appointment 
 
5.0
Helps Patient/Family Understand Condition 
 
5.0
Listens & Addresses Concerns 
 
5.0
Demonstrates Bedside Manner 
 
5.0
Office Staff is Professional & Courteous 
 
5.0
Office is Clean & Comfortable 
 
5.0
Accurately Diagnosed Condition 
 
5.0
Staff Follows Up as Needed 
 
5.0
Waiting Time During Visit 
 
4.0
Spends Enough Time With Me 
 
5.0

ID#: 46213
Wait time: 10-30 minutes
Patient with doctor: 2 months

I am very pleased with the results of my surgeries. I can honestly say I have never had the clarity and detain in my vision as I have now with either previously wearing eyeglasses or contacts.

VR
Was this review helpful to you? 1 0
Patient Joanne
Overall rating 
 
4.9
Reviewers' Overall Rating 
 
5.0
Ease of Getting Appointment 
 
5.0
Helps Patient/Family Understand Condition 
 
5.0
Listens & Addresses Concerns 
 
5.0
Demonstrates Bedside Manner 
 
5.0
Office Staff is Professional & Courteous 
 
5.0
Office is Clean & Comfortable 
 
5.0
Accurately Diagnosed Condition 
 
5.0
Staff Follows Up as Needed 
 
5.0
Waiting Time During Visit 
 
4.0
Spends Enough Time With Me 
 
5.0

ID#: 59583
Wait time: 20 minutes
Patient with doctor: 1.5 months

Dr. Hartzell and staff very knowledgeable and professional. All questions and concerns answered fully.

VR
Was this review helpful to you? 1 0
Patient Fabien
Overall rating 
 
4.9
Reviewers' Overall Rating 
 
5.0
Ease of Getting Appointment 
 
5.0
Helps Patient/Family Understand Condition 
 
5.0
Listens & Addresses Concerns 
 
5.0
Demonstrates Bedside Manner 
 
5.0
Office Staff is Professional & Courteous 
 
5.0
Office is Clean & Comfortable 
 
5.0
Accurately Diagnosed Condition 
 
5.0
Staff Follows Up as Needed 
 
5.0
Waiting Time During Visit 
 
4.0
Spends Enough Time With Me 
 
5.0

Wait time: 10 minutes
Patient with doctor: 4 years

Love this place. Amazing!

VR
Was this review helpful to you? 1 0
Overall rating 
 
4.9
Reviewers' Overall Rating 
 
N/A
Ease of Getting Appointment 
 
4.0
Helps Patient/Family Understand Condition 
 
5.0
Listens & Addresses Concerns 
 
5.0
Demonstrates Bedside Manner 
 
5.0
Office Staff is Professional & Courteous 
 
5.0
Office is Clean & Comfortable 
 
5.0
Accurately Diagnosed Condition 
 
5.0
Staff Follows Up as Needed 
 
5.0
Waiting Time During Visit 
 
5.0
Spends Enough Time With Me 
 
5.0

ID#: 59595
Wait time: 10 minutes
Patient with doctor: 3 years

The day before surgery we received GERCB and Eye Center approval for 36 months payment, paying with no interest minutes before surgery. We were informed the 24 months plan was not an option. This caused a very uncomfortable situation - and privately discussing this with my wife - We consented to the "No Notice" change...

This situation nearly caused us to cancel the procedure

PS. Dr. Hartzell & staff were otherwise, exceptional.

VR
Was this review helpful to you? 1 0
Patient Charlie
Overall rating 
 
4.8
Reviewers' Overall Rating 
 
5.0
Ease of Getting Appointment 
 
5.0
Helps Patient/Family Understand Condition 
 
5.0
Listens & Addresses Concerns 
 
5.0
Demonstrates Bedside Manner 
 
5.0
Office Staff is Professional & Courteous 
 
5.0
Office is Clean & Comfortable 
 
5.0
Accurately Diagnosed Condition 
 
5.0
Staff Follows Up as Needed 
 
5.0
Waiting Time During Visit 
 
4.0
Spends Enough Time With Me 
 
4.0


ID#: 46186
Wait time: 15 minutes
Patient with doctor: 10 years

I can see much better now. (I think a new car would be more generous) hahaha

VR
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Patient Robert
Overall rating 
 
4.8
Reviewers' Overall Rating 
 
5.0
Ease of Getting Appointment 
 
5.0
Helps Patient/Family Understand Condition 
 
5.0
Listens & Addresses Concerns 
 
5.0
Demonstrates Bedside Manner 
 
5.0
Office Staff is Professional & Courteous 
 
5.0
Office is Clean & Comfortable 
 
5.0
Accurately Diagnosed Condition 
 
5.0
Staff Follows Up as Needed 
 
5.0
Waiting Time During Visit 
 
4.0
Spends Enough Time With Me 
 
4.0

ID#: 59553
Wait time: 10-15 minutes
Patient with doctor: N/A

Did not know the doctor before my regular eye doctor recommended him.

VR
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Patient Pat
Overall rating 
 
4.7
Reviewers' Overall Rating 
 
5.0
Ease of Getting Appointment 
 
5.0
Helps Patient/Family Understand Condition 
 
5.0
Listens & Addresses Concerns 
 
5.0
Demonstrates Bedside Manner 
 
5.0
Office Staff is Professional & Courteous 
 
5.0
Office is Clean & Comfortable 
 
5.0
Accurately Diagnosed Condition 
 
5.0
Staff Follows Up as Needed 
 
5.0
Waiting Time During Visit 
 
2.0
Spends Enough Time With Me 
 
5.0

ID#: 59554
Wait time: 60-70 minutes
Patient with doctor: not sure

Everything went great for the second eye.

VR
Was this review helpful to you? 1 0
Patient JA
Overall rating 
 
4.3
Reviewers' Overall Rating 
 
3.0
Ease of Getting Appointment 
 
5.0
Helps Patient/Family Understand Condition 
 
5.0
Listens & Addresses Concerns 
 
5.0
Demonstrates Bedside Manner 
 
5.0
Office Staff is Professional & Courteous 
 
3.0
Office is Clean & Comfortable 
 
5.0
Accurately Diagnosed Condition 
 
3.0
Staff Follows Up as Needed 
 
4.0
Waiting Time During Visit 
 
5.0
Spends Enough Time With Me 
 
4.0

ID#: 59663
Wait time: 3 minutes
Patient with doctor: 2 months

Lasik Dr. Hartzell great! Still either really great or substandard - no in between. Eyes ear a difficult subject for me. Some providers very sympathetic. Others don't get it.

VR
Was this review helpful to you? 1 0
Patient Joyce
Overall rating 
 
1.5
Reviewers' Overall Rating 
 
1.0
Ease of Getting Appointment 
 
1.0
Helps Patient/Family Understand Condition 
 
2.0
Listens & Addresses Concerns 
 
3.0
Demonstrates Bedside Manner 
 
3.0
Office Staff is Professional & Courteous 
 
1.0
Office is Clean & Comfortable 
 
1.0
Accurately Diagnosed Condition 
 
1.0
Staff Follows Up as Needed 
 
1.0
Waiting Time During Visit 
 
1.0
Spends Enough Time With Me 
 
1.0

ID#: 46195
Wait time: N/A

VR
Was this review helpful to you? 1 0
Patient Ruth
Overall rating 
 
5.0
Reviewers' Overall Rating 
 
5.0
Ease of Getting Appointment 
 
5.0
Helps Patient/Family Understand Condition 
 
5.0
Listens & Addresses Concerns 
 
5.0
Demonstrates Bedside Manner 
 
5.0
Office Staff is Professional & Courteous 
 
5.0
Office is Clean & Comfortable 
 
5.0
Accurately Diagnosed Condition 
 
5.0
Staff Follows Up as Needed 
 
5.0
Waiting Time During Visit 
 
5.0
Spends Enough Time With Me 
 
5.0

ID#: 46268
Wait time: 10 minutes
Patient with doctor: 2 years

Very professional, courteous and respectful of me and my driver. A great facility and I would recommend Dr. Hartzell to anyone.

VR
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Patient Mike
Overall rating 
 
5.0
Reviewers' Overall Rating 
 
5.0
Ease of Getting Appointment 
 
5.0
Helps Patient/Family Understand Condition 
 
5.0
Listens & Addresses Concerns 
 
5.0
Demonstrates Bedside Manner 
 
5.0
Office Staff is Professional & Courteous 
 
5.0
Office is Clean & Comfortable 
 
5.0
Accurately Diagnosed Condition 
 
5.0
Staff Follows Up as Needed 
 
5.0
Waiting Time During Visit 
 
5.0
Spends Enough Time With Me 
 
5.0

ID#: 46239
Wait time: 8 minutes
Patient with doctor: N/A

VR
Was this review helpful to you? 0 0
Patient Emerson
Overall rating 
 
5.0
Reviewers' Overall Rating 
 
5.0
Ease of Getting Appointment 
 
5.0
Helps Patient/Family Understand Condition 
 
5.0
Listens & Addresses Concerns 
 
5.0
Demonstrates Bedside Manner 
 
5.0
Office Staff is Professional & Courteous 
 
5.0
Office is Clean & Comfortable 
 
5.0
Accurately Diagnosed Condition 
 
5.0
Staff Follows Up as Needed 
 
5.0
Waiting Time During Visit 
 
5.0
Spends Enough Time With Me 
 
5.0

ID#: 46264
Wait time: 15 minutes
Patient with doctor: 2 months

VR
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Patient Mary
Overall rating 
 
5.0
Reviewers' Overall Rating 
 
5.0
Ease of Getting Appointment 
 
5.0
Helps Patient/Family Understand Condition 
 
5.0
Listens & Addresses Concerns 
 
5.0
Demonstrates Bedside Manner 
 
5.0
Office Staff is Professional & Courteous 
 
5.0
Office is Clean & Comfortable 
 
5.0
Accurately Diagnosed Condition 
 
5.0
Staff Follows Up as Needed 
 
5.0
Waiting Time During Visit 
 
5.0
Spends Enough Time With Me 
 
5.0


ID#: 46265
Wait ime: 15 minutes
Patient with doctor: 4 years

VR
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Patient Miriam
Overall rating 
 
5.0
Reviewers' Overall Rating 
 
5.0
Ease of Getting Appointment 
 
5.0
Helps Patient/Family Understand Condition 
 
5.0
Listens & Addresses Concerns 
 
5.0
Demonstrates Bedside Manner 
 
5.0
Office Staff is Professional & Courteous 
 
5.0
Office is Clean & Comfortable 
 
5.0
Accurately Diagnosed Condition 
 
5.0
Staff Follows Up as Needed 
 
5.0
Waiting Time During Visit 
 
5.0
Spends Enough Time With Me 
 
5.0


ID#: 46270
Wait time: N/A
Patient with doctor: N/A

VR
Was this review helpful to you? 0 0
Overall rating 
 
5.0
Reviewers' Overall Rating 
 
5.0
Ease of Getting Appointment 
 
5.0
Helps Patient/Family Understand Condition 
 
5.0
Listens & Addresses Concerns 
 
5.0
Demonstrates Bedside Manner 
 
5.0
Office Staff is Professional & Courteous 
 
5.0
Office is Clean & Comfortable 
 
5.0
Accurately Diagnosed Condition 
 
5.0
Staff Follows Up as Needed 
 
5.0
Waiting Time During Visit 
 
5.0
Spends Enough Time With Me 
 
5.0

ID#: 46260
Wait ime: 10 minutes
Patient with doctor: 7 years

VR
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Patient Robert
Overall rating 
 
5.0
Reviewers' Overall Rating 
 
5.0
Ease of Getting Appointment 
 
5.0
Helps Patient/Family Understand Condition 
 
5.0
Listens & Addresses Concerns 
 
5.0
Demonstrates Bedside Manner 
 
5.0
Office Staff is Professional & Courteous 
 
5.0
Office is Clean & Comfortable 
 
5.0
Accurately Diagnosed Condition 
 
5.0
Staff Follows Up as Needed 
 
5.0
Waiting Time During Visit 
 
5.0
Spends Enough Time With Me 
 
5.0

ID#: 46265
Wait time: 15 minutes
Patient with doctor: 1 year

VR
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Patient Jane
Overall rating 
 
5.0
Reviewers' Overall Rating 
 
5.0
Ease of Getting Appointment 
 
5.0
Helps Patient/Family Understand Condition 
 
5.0
Listens & Addresses Concerns 
 
5.0
Demonstrates Bedside Manner 
 
5.0
Office Staff is Professional & Courteous 
 
5.0
Office is Clean & Comfortable 
 
5.0
Accurately Diagnosed Condition 
 
5.0
Staff Follows Up as Needed 
 
5.0
Waiting Time During Visit 
 
5.0
Spends Enough Time With Me 
 
5.0

ID#: 46271
Wait time: 15 minutes
Patient with doctor: 2 months

Very polite and easy to understand

VR
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Patient Dolly
Overall rating 
 
5.0
Reviewers' Overall Rating 
 
5.0
Ease of Getting Appointment 
 
5.0
Helps Patient/Family Understand Condition 
 
5.0
Listens & Addresses Concerns 
 
5.0
Demonstrates Bedside Manner 
 
5.0
Office Staff is Professional & Courteous 
 
5.0
Office is Clean & Comfortable 
 
5.0
Accurately Diagnosed Condition 
 
5.0
Staff Follows Up as Needed 
 
5.0
Waiting Time During Visit 
 
5.0
Spends Enough Time With Me 
 
5.0

ID#: 46206
Wait time: 10-15 minutes
Patient with doctor: new

Wonderful experience with the staff at Allen wood and doctor.

VR
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Patient Barbara
Overall rating 
 
5.0
Reviewers' Overall Rating 
 
5.0
Ease of Getting Appointment 
 
5.0
Helps Patient/Family Understand Condition 
 
5.0
Listens & Addresses Concerns 
 
5.0
Demonstrates Bedside Manner 
 
5.0
Office Staff is Professional & Courteous 
 
5.0
Office is Clean & Comfortable 
 
5.0
Accurately Diagnosed Condition 
 
5.0
Staff Follows Up as Needed 
 
5.0
Waiting Time During Visit 
 
5.0
Spends Enough Time With Me 
 
5.0

ID#: 46202
Wait time: less than 15 minutes
Patient with doctor: 3 weeks

From time of 1st appointment to surgery, the staff assisted me with my request for a pillow (neck area) at the time of my office visit for time of surgery with no other request.

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Patient Barry
Overall rating 
 
5.0
Reviewers' Overall Rating 
 
5.0
Ease of Getting Appointment 
 
5.0
Helps Patient/Family Understand Condition 
 
5.0
Listens & Addresses Concerns 
 
5.0
Demonstrates Bedside Manner 
 
5.0
Office Staff is Professional & Courteous 
 
5.0
Office is Clean & Comfortable 
 
5.0
Accurately Diagnosed Condition 
 
5.0
Staff Follows Up as Needed 
 
5.0
Waiting Time During Visit 
 
5.0
Spends Enough Time With Me 
 
5.0


ID#: 46205
Wait time: 15-20 minutes
Patient with doctor: 1 month

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Patient Eileen
Overall rating 
 
5.0
Reviewers' Overall Rating 
 
5.0
Ease of Getting Appointment 
 
5.0
Helps Patient/Family Understand Condition 
 
5.0
Listens & Addresses Concerns 
 
5.0
Demonstrates Bedside Manner 
 
5.0
Office Staff is Professional & Courteous 
 
5.0
Office is Clean & Comfortable 
 
5.0
Accurately Diagnosed Condition 
 
5.0
Staff Follows Up as Needed 
 
5.0
Waiting Time During Visit 
 
5.0
Spends Enough Time With Me 
 
5.0


ID#: 46203
Wait time: 3 minutes
Patient with doctor: 1 month

Very pleased with care. Provider & Staff has GREAT customer service skills!

P.S.
I train at a local facility, I know (office staff) how hard this job is!

VR
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Patient Archie
Overall rating 
 
5.0
Reviewers' Overall Rating 
 
5.0
Ease of Getting Appointment 
 
5.0
Helps Patient/Family Understand Condition 
 
5.0
Listens & Addresses Concerns 
 
5.0
Demonstrates Bedside Manner 
 
5.0
Office Staff is Professional & Courteous 
 
5.0
Office is Clean & Comfortable 
 
5.0
Accurately Diagnosed Condition 
 
5.0
Staff Follows Up as Needed 
 
5.0
Waiting Time During Visit 
 
5.0
Spends Enough Time With Me 
 
5.0


ID#: 46199
Wait time: 10 minutes
Patient with doctor: 1 month

VR
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Overall rating 
 
5.0
Reviewers' Overall Rating 
 
5.0
Ease of Getting Appointment 
 
5.0
Helps Patient/Family Understand Condition 
 
5.0
Listens & Addresses Concerns 
 
5.0
Demonstrates Bedside Manner 
 
5.0
Office Staff is Professional & Courteous 
 
5.0
Office is Clean & Comfortable 
 
5.0
Accurately Diagnosed Condition 
 
5.0
Staff Follows Up as Needed 
 
5.0
Waiting Time During Visit 
 
5.0
Spends Enough Time With Me 
 
5.0

ID#: 46184
Wait time: 20 minutes
Patient with doctor: 1 year

My husband was a patient of Dr. Hartzel & I liked how his office worked very efficient.

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Patient Carmen
Overall rating 
 
5.0
Reviewers' Overall Rating 
 
5.0
Ease of Getting Appointment 
 
5.0
Helps Patient/Family Understand Condition 
 
5.0
Listens & Addresses Concerns 
 
5.0
Demonstrates Bedside Manner 
 
5.0
Office Staff is Professional & Courteous 
 
5.0
Office is Clean & Comfortable 
 
5.0
Accurately Diagnosed Condition 
 
5.0
Staff Follows Up as Needed 
 
5.0
Waiting Time During Visit 
 
5.0
Spends Enough Time With Me 
 
5.0

ID#: 46179
Wait time: 10 minutes
Patient with doctor: 2 months

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Patient Linda
Overall rating 
 
5.0
Reviewers' Overall Rating 
 
5.0
Ease of Getting Appointment 
 
5.0
Helps Patient/Family Understand Condition 
 
5.0
Listens & Addresses Concerns 
 
5.0
Demonstrates Bedside Manner 
 
5.0
Office Staff is Professional & Courteous 
 
5.0
Office is Clean & Comfortable 
 
5.0
Accurately Diagnosed Condition 
 
5.0
Staff Follows Up as Needed 
 
5.0
Waiting Time During Visit 
 
5.0
Spends Enough Time With Me 
 
5.0

ID#: 46180
Wait time: 10 minutes
Patient with doctor: 3 years

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Patient Pat
Overall rating 
 
5.0
Reviewers' Overall Rating 
 
5.0
Ease of Getting Appointment 
 
5.0
Helps Patient/Family Understand Condition 
 
5.0
Listens & Addresses Concerns 
 
5.0
Demonstrates Bedside Manner 
 
5.0
Office Staff is Professional & Courteous 
 
5.0
Office is Clean & Comfortable 
 
5.0
Accurately Diagnosed Condition 
 
5.0
Staff Follows Up as Needed 
 
5.0
Waiting Time During Visit 
 
5.0
Spends Enough Time With Me 
 
5.0

Care was exceptional. Very pleased.

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Patient Orville
Overall rating 
 
5.0
Reviewers' Overall Rating 
 
5.0
Ease of Getting Appointment 
 
5.0
Helps Patient/Family Understand Condition 
 
5.0
Listens & Addresses Concerns 
 
5.0
Demonstrates Bedside Manner 
 
5.0
Office Staff is Professional & Courteous 
 
5.0
Office is Clean & Comfortable 
 
5.0
Accurately Diagnosed Condition 
 
5.0
Staff Follows Up as Needed 
 
5.0
Waiting Time During Visit 
 
5.0
Spends Enough Time With Me 
 
5.0
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Patient Kenneth
Overall rating 
 
5.0
Reviewers' Overall Rating 
 
5.0
Ease of Getting Appointment 
 
5.0
Helps Patient/Family Understand Condition 
 
5.0
Listens & Addresses Concerns 
 
5.0
Demonstrates Bedside Manner 
 
5.0
Office Staff is Professional & Courteous 
 
5.0
Office is Clean & Comfortable 
 
5.0
Accurately Diagnosed Condition 
 
5.0
Staff Follows Up as Needed 
 
5.0
Waiting Time During Visit 
 
5.0
Spends Enough Time With Me 
 
5.0
VR
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Patient Mary
Overall rating 
 
5.0
Reviewers' Overall Rating 
 
5.0
Ease of Getting Appointment 
 
5.0
Helps Patient/Family Understand Condition 
 
5.0
Listens & Addresses Concerns 
 
5.0
Demonstrates Bedside Manner 
 
5.0
Office Staff is Professional & Courteous 
 
5.0
Office is Clean & Comfortable 
 
5.0
Accurately Diagnosed Condition 
 
5.0
Staff Follows Up as Needed 
 
5.0
Waiting Time During Visit 
 
5.0
Spends Enough Time With Me 
 
5.0
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Patient Teresa
Overall rating 
 
5.0
Reviewers' Overall Rating 
 
5.0
Ease of Getting Appointment 
 
5.0
Helps Patient/Family Understand Condition 
 
5.0
Listens & Addresses Concerns 
 
5.0
Demonstrates Bedside Manner 
 
5.0
Office Staff is Professional & Courteous 
 
5.0
Office is Clean & Comfortable 
 
5.0
Accurately Diagnosed Condition 
 
5.0
Staff Follows Up as Needed 
 
5.0
Waiting Time During Visit 
 
5.0
Spends Enough Time With Me 
 
5.0

Dr. Hartzell always explains conditions in terms that everyday person can understand. He is extremely knowledgeable in his field and very accurate in diagnosing his patients.

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Patient Pam
Overall rating 
 
5.0
Reviewers' Overall Rating 
 
5.0
Ease of Getting Appointment 
 
5.0
Helps Patient/Family Understand Condition 
 
5.0
Listens & Addresses Concerns 
 
5.0
Demonstrates Bedside Manner 
 
5.0
Office Staff is Professional & Courteous 
 
5.0
Office is Clean & Comfortable 
 
5.0
Accurately Diagnosed Condition 
 
5.0
Staff Follows Up as Needed 
 
5.0
Waiting Time During Visit 
 
5.0
Spends Enough Time With Me 
 
5.0

My concerns were addressed. Jane contacted me and checked on me the day of the surgery. The day of the surgery, I was treated like a queen. Thank you so much!

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Patient Sandra
Overall rating 
 
5.0
Reviewers' Overall Rating 
 
5.0
Ease of Getting Appointment 
 
5.0
Helps Patient/Family Understand Condition 
 
5.0
Listens & Addresses Concerns 
 
5.0
Demonstrates Bedside Manner 
 
5.0
Office Staff is Professional & Courteous 
 
5.0
Office is Clean & Comfortable 
 
5.0
Accurately Diagnosed Condition 
 
5.0
Staff Follows Up as Needed 
 
5.0
Waiting Time During Visit 
 
5.0
Spends Enough Time With Me 
 
5.0

ID#: 46194
Wait time: 5 minutes

Very pleased with all aspects of this procedure and other visits.

VR
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Patient Marian
Overall rating 
 
5.0
Reviewers' Overall Rating 
 
5.0
Ease of Getting Appointment 
 
5.0
Helps Patient/Family Understand Condition 
 
5.0
Listens & Addresses Concerns 
 
5.0
Demonstrates Bedside Manner 
 
5.0
Office Staff is Professional & Courteous 
 
5.0
Office is Clean & Comfortable 
 
5.0
Accurately Diagnosed Condition 
 
5.0
Staff Follows Up as Needed 
 
5.0
Waiting Time During Visit 
 
5.0
Spends Enough Time With Me 
 
5.0

ID#: 46191
Wait time: N/A

VR
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Patient John
Overall rating 
 
5.0
Reviewers' Overall Rating 
 
5.0
Ease of Getting Appointment 
 
5.0
Helps Patient/Family Understand Condition 
 
5.0
Listens & Addresses Concerns 
 
5.0
Demonstrates Bedside Manner 
 
5.0
Office Staff is Professional & Courteous 
 
5.0
Office is Clean & Comfortable 
 
5.0
Accurately Diagnosed Condition 
 
5.0
Staff Follows Up as Needed 
 
5.0
Waiting Time During Visit 
 
5.0
Spends Enough Time With Me 
 
5.0

ID#: 59505
Wait Time: 10 minutes

Great service and went fast

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Patient Eleanor
Overall rating 
 
5.0
Reviewers' Overall Rating 
 
5.0
Ease of Getting Appointment 
 
5.0
Helps Patient/Family Understand Condition 
 
5.0
Listens & Addresses Concerns 
 
5.0
Demonstrates Bedside Manner 
 
5.0
Office Staff is Professional & Courteous 
 
5.0
Office is Clean & Comfortable 
 
5.0
Accurately Diagnosed Condition 
 
5.0
Staff Follows Up as Needed 
 
5.0
Waiting Time During Visit 
 
5.0
Spends Enough Time With Me 
 
5.0

ID#: 46197
Wait time: 3 minutes

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