Heritage House of Keller

 
4.4 (191)
1348 0

User reviews

70 reviews with 4 stars

191 reviews

 
(109)
 
(71)
 
(9)
 
(2)
1 star
 
(0)
Overall rating 
 
4.4
How satisfied were you with the admission process? 
 
4.7  (189)
"..." are you with the nurse aides & care they provide? 
 
4.4  (191)
"..." are you with the quality of care the RNs/LVNs provide? 
 
4.5  (190)
"..." are you with the activities available for residents? 
 
4.3  (143)
"..." are you with the therapy department? 
 
4.6  (141)
"..." are you with how quickly the social worker responds? 
 
4.4  (120)
"..." are you with the availability of the Administrator? 
 
4.6  (126)
"..." are you with the food in the facility? 
 
3.4  (186)
"..." are you with the cleanliness of the facility? 
 
4.4  (191)
Did you feel safe during your stay in the facility? 
 
4.9  (191)
Will you recommend this facility to others? 
 
4.6  (189)
How satisfied are you with quality of care the doctors provide? 
 
N/A  (0)
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70 results - showing 51 - 70
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Review by Thelma
Overall rating 
 
3.6
How satisfied were you with the admission process? 
 
5.0
"..." are you with the nurse aides & care they provide? 
 
3.0
"..." are you with the quality of care the RNs/LVNs provide? 
 
3.0
"..." are you with the activities available for residents? 
 
2.0
"..." are you with the therapy department? 
 
4.0
"..." are you with how quickly the social worker responds? 
 
3.0
"..." are you with the availability of the Administrator? 
 
N/A
"..." are you with the food in the facility? 
 
3.0
"..." are you with the cleanliness of the facility? 
 
3.0
Did you feel safe during your stay in the facility? 
 
5.0
Will you recommend this facility to others? 
 
5.0
How satisfied are you with quality of care the doctors provide? 
 
N/A
VR
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Review by Bonnie
Overall rating 
 
4.0
How satisfied were you with the admission process? 
 
4.0
"..." are you with the nurse aides & care they provide? 
 
3.0
"..." are you with the quality of care the RNs/LVNs provide? 
 
4.0
"..." are you with the activities available for residents? 
 
3.0
"..." are you with the therapy department? 
 
5.0
"..." are you with how quickly the social worker responds? 
 
4.0
"..." are you with the availability of the Administrator? 
 
5.0
"..." are you with the food in the facility? 
 
2.0
"..." are you with the cleanliness of the facility? 
 
4.0
Did you feel safe during your stay in the facility? 
 
5.0
Will you recommend this facility to others? 
 
5.0
How satisfied are you with quality of care the doctors provide? 
 
N/A
Need better staffed on hall 2 mornings and both weekends; more like Josey, Diamon and paulett. Better English speaking and understanding nurses. More activities. Food service and quality needs improvement.
VR
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Review by Clifford
Overall rating 
 
3.6
How satisfied were you with the admission process? 
 
3.0
"..." are you with the nurse aides & care they provide? 
 
2.0
"..." are you with the quality of care the RNs/LVNs provide? 
 
3.0
"..." are you with the activities available for residents? 
 
N/A
"..." are you with the therapy department? 
 
N/A
"..." are you with how quickly the social worker responds? 
 
N/A
"..." are you with the availability of the Administrator? 
 
2.0
"..." are you with the food in the facility? 
 
4.0
"..." are you with the cleanliness of the facility? 
 
5.0
Did you feel safe during your stay in the facility? 
 
5.0
Will you recommend this facility to others? 
 
5.0
How satisfied are you with quality of care the doctors provide? 
 
N/A
VR
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Review by Anonymous
Overall rating 
 
3.5
How satisfied were you with the admission process? 
 
N/A
"..." are you with the nurse aides & care they provide? 
 
4.0
"..." are you with the quality of care the RNs/LVNs provide? 
 
4.0
"..." are you with the activities available for residents? 
 
4.0
"..." are you with the therapy department? 
 
3.0
"..." are you with how quickly the social worker responds? 
 
3.0
"..." are you with the availability of the Administrator? 
 
3.0
"..." are you with the food in the facility? 
 
2.0
"..." are you with the cleanliness of the facility? 
 
4.0
Did you feel safe during your stay in the facility? 
 
5.0
Will you recommend this facility to others? 
 
3.0
How satisfied are you with quality of care the doctors provide? 
 
N/A
Her food is coming out cold.
VR
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Review by Floyd
Overall rating 
 
4.3
How satisfied were you with the admission process? 
 
5.0
"..." are you with the nurse aides & care they provide? 
 
5.0
"..." are you with the quality of care the RNs/LVNs provide? 
 
5.0
"..." are you with the activities available for residents? 
 
5.0
"..." are you with the therapy department? 
 
N/A
"..." are you with how quickly the social worker responds? 
 
5.0
"..." are you with the availability of the Administrator? 
 
N/A
"..." are you with the food in the facility? 
 
1.0
"..." are you with the cleanliness of the facility? 
 
5.0
Did you feel safe during your stay in the facility? 
 
5.0
Will you recommend this facility to others? 
 
3.0
How satisfied are you with quality of care the doctors provide? 
 
N/A
VR
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Review by Lila
Overall rating 
 
4.4
How satisfied were you with the admission process? 
 
5.0
"..." are you with the nurse aides & care they provide? 
 
5.0
"..." are you with the quality of care the RNs/LVNs provide? 
 
4.0
"..." are you with the activities available for residents? 
 
N/A
"..." are you with the therapy department? 
 
3.0
"..." are you with how quickly the social worker responds? 
 
5.0
"..." are you with the availability of the Administrator? 
 
5.0
"..." are you with the food in the facility? 
 
2.0
"..." are you with the cleanliness of the facility? 
 
5.0
Did you feel safe during your stay in the facility? 
 
5.0
Will you recommend this facility to others? 
 
5.0
How satisfied are you with quality of care the doctors provide? 
 
N/A
VR
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Review by Wanda
Overall rating 
 
4.3
How satisfied were you with the admission process? 
 
5.0
"..." are you with the nurse aides & care they provide? 
 
5.0
"..." are you with the quality of care the RNs/LVNs provide? 
 
4.0
"..." are you with the activities available for residents? 
 
5.0
"..." are you with the therapy department? 
 
N/A
"..." are you with how quickly the social worker responds? 
 
3.0
"..." are you with the availability of the Administrator? 
 
5.0
"..." are you with the food in the facility? 
 
1.0
"..." are you with the cleanliness of the facility? 
 
5.0
Did you feel safe during your stay in the facility? 
 
5.0
Will you recommend this facility to others? 
 
5.0
How satisfied are you with quality of care the doctors provide? 
 
N/A
VR
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Review by Eleven
Overall rating 
 
4.4
How satisfied were you with the admission process? 
 
4.0
"..." are you with the nurse aides & care they provide? 
 
5.0
"..." are you with the quality of care the RNs/LVNs provide? 
 
5.0
"..." are you with the activities available for residents? 
 
2.0
"..." are you with the therapy department? 
 
5.0
"..." are you with how quickly the social worker responds? 
 
5.0
"..." are you with the availability of the Administrator? 
 
5.0
"..." are you with the food in the facility? 
 
4.0
"..." are you with the cleanliness of the facility? 
 
3.0
Did you feel safe during your stay in the facility? 
 
5.0
Will you recommend this facility to others? 
 
5.0
How satisfied are you with quality of care the doctors provide? 
 
N/A
VR
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Review by Joyce
Overall rating 
 
4.4
How satisfied were you with the admission process? 
 
5.0
"..." are you with the nurse aides & care they provide? 
 
1.0
"..." are you with the quality of care the RNs/LVNs provide? 
 
5.0
"..." are you with the activities available for residents? 
 
N/A
"..." are you with the therapy department? 
 
N/A
"..." are you with how quickly the social worker responds? 
 
N/A
"..." are you with the availability of the Administrator? 
 
N/A
"..." are you with the food in the facility? 
 
5.0
"..." are you with the cleanliness of the facility? 
 
5.0
Did you feel safe during your stay in the facility? 
 
5.0
Will you recommend this facility to others? 
 
5.0
How satisfied are you with quality of care the doctors provide? 
 
N/A
VR
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Review by Jackie
Overall rating 
 
4.3
How satisfied were you with the admission process? 
 
3.0
"..." are you with the nurse aides & care they provide? 
 
4.0
"..." are you with the quality of care the RNs/LVNs provide? 
 
4.0
"..." are you with the activities available for residents? 
 
N/A
"..." are you with the therapy department? 
 
N/A
"..." are you with how quickly the social worker responds? 
 
N/A
"..." are you with the availability of the Administrator? 
 
4.0
"..." are you with the food in the facility? 
 
4.0
"..." are you with the cleanliness of the facility? 
 
5.0
Did you feel safe during your stay in the facility? 
 
5.0
Will you recommend this facility to others? 
 
5.0
How satisfied are you with quality of care the doctors provide? 
 
N/A
VR
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Review by Celia
Overall rating 
 
4.2
How satisfied were you with the admission process? 
 
4.0
"..." are you with the nurse aides & care they provide? 
 
4.0
"..." are you with the quality of care the RNs/LVNs provide? 
 
4.0
"..." are you with the activities available for residents? 
 
4.0
"..." are you with the therapy department? 
 
5.0
"..." are you with how quickly the social worker responds? 
 
4.0
"..." are you with the availability of the Administrator? 
 
4.0
"..." are you with the food in the facility? 
 
3.0
"..." are you with the cleanliness of the facility? 
 
5.0
Did you feel safe during your stay in the facility? 
 
5.0
Will you recommend this facility to others? 
 
4.0
How satisfied are you with quality of care the doctors provide? 
 
N/A
VR
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Review by Margaret
Overall rating 
 
4.1
How satisfied were you with the admission process? 
 
5.0
"..." are you with the nurse aides & care they provide? 
 
3.0
"..." are you with the quality of care the RNs/LVNs provide? 
 
3.0
"..." are you with the activities available for residents? 
 
4.0
"..." are you with the therapy department? 
 
5.0
"..." are you with how quickly the social worker responds? 
 
4.0
"..." are you with the availability of the Administrator? 
 
5.0
"..." are you with the food in the facility? 
 
4.0
"..." are you with the cleanliness of the facility? 
 
3.0
Did you feel safe during your stay in the facility? 
 
4.0
Will you recommend this facility to others? 
 
5.0
How satisfied are you with quality of care the doctors provide? 
 
N/A
VR
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Review by Cora
Overall rating 
 
4.4
How satisfied were you with the admission process? 
 
4.0
"..." are you with the nurse aides & care they provide? 
 
5.0
"..." are you with the quality of care the RNs/LVNs provide? 
 
5.0
"..." are you with the activities available for residents? 
 
4.0
"..." are you with the therapy department? 
 
5.0
"..." are you with how quickly the social worker responds? 
 
4.0
"..." are you with the availability of the Administrator? 
 
4.0
"..." are you with the food in the facility? 
 
3.0
"..." are you with the cleanliness of the facility? 
 
5.0
Did you feel safe during your stay in the facility? 
 
5.0
Will you recommend this facility to others? 
 
4.0
How satisfied are you with quality of care the doctors provide? 
 
N/A
Did survey with family on the phone.
VR
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Review by Frank
Overall rating 
 
4.4
How satisfied were you with the admission process? 
 
5.0
"..." are you with the nurse aides & care they provide? 
 
4.0
"..." are you with the quality of care the RNs/LVNs provide? 
 
5.0
"..." are you with the activities available for residents? 
 
N/A
"..." are you with the therapy department? 
 
5.0
"..." are you with how quickly the social worker responds? 
 
4.0
"..." are you with the availability of the Administrator? 
 
4.0
"..." are you with the food in the facility? 
 
3.0
"..." are you with the cleanliness of the facility? 
 
4.0
Did you feel safe during your stay in the facility? 
 
5.0
Will you recommend this facility to others? 
 
5.0
How satisfied are you with quality of care the doctors provide? 
 
N/A
VR
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Review by Curtis
Overall rating 
 
4.2
How satisfied were you with the admission process? 
 
5.0
"..." are you with the nurse aides & care they provide? 
 
5.0
"..." are you with the quality of care the RNs/LVNs provide? 
 
5.0
"..." are you with the activities available for residents? 
 
N/A
"..." are you with the therapy department? 
 
N/A
"..." are you with how quickly the social worker responds? 
 
N/A
"..." are you with the availability of the Administrator? 
 
N/A
"..." are you with the food in the facility? 
 
4.0
"..." are you with the cleanliness of the facility? 
 
4.0
Did you feel safe during your stay in the facility? 
 
5.0
Will you recommend this facility to others? 
 
1.0
How satisfied are you with quality of care the doctors provide? 
 
N/A
No- Would not recommend us to other. Poor care!
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Review by James
Overall rating 
 
4.4
How satisfied were you with the admission process? 
 
5.0
"..." are you with the nurse aides & care they provide? 
 
4.0
"..." are you with the quality of care the RNs/LVNs provide? 
 
4.0
"..." are you with the activities available for residents? 
 
5.0
"..." are you with the therapy department? 
 
5.0
"..." are you with how quickly the social worker responds? 
 
N/A
"..." are you with the availability of the Administrator? 
 
5.0
"..." are you with the food in the facility? 
 
1.0
"..." are you with the cleanliness of the facility? 
 
5.0
Did you feel safe during your stay in the facility? 
 
5.0
Will you recommend this facility to others? 
 
5.0
How satisfied are you with quality of care the doctors provide? 
 
N/A
Would like mare therapy. Food is cold, overcooked, served late. Look nasty- not something you would want to eat. Drinks buttermilk every meal.
VR
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Review by William
Overall rating 
 
4.3
How satisfied were you with the admission process? 
 
5.0
"..." are you with the nurse aides & care they provide? 
 
5.0
"..." are you with the quality of care the RNs/LVNs provide? 
 
3.0
"..." are you with the activities available for residents? 
 
N/A
"..." are you with the therapy department? 
 
N/A
"..." are you with how quickly the social worker responds? 
 
N/A
"..." are you with the availability of the Administrator? 
 
5.0
"..." are you with the food in the facility? 
 
1.0
"..." are you with the cleanliness of the facility? 
 
5.0
Did you feel safe during your stay in the facility? 
 
5.0
Will you recommend this facility to others? 
 
5.0
How satisfied are you with quality of care the doctors provide? 
 
N/A
Only one. Short staffed rang bell for 2 hours.
VR
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Review by Raymond
Overall rating 
 
3.9
How satisfied were you with the admission process? 
 
4.0
"..." are you with the nurse aides & care they provide? 
 
4.0
"..." are you with the quality of care the RNs/LVNs provide? 
 
4.0
"..." are you with the activities available for residents? 
 
4.0
"..." are you with the therapy department? 
 
4.0
"..." are you with how quickly the social worker responds? 
 
N/A
"..." are you with the availability of the Administrator? 
 
N/A
"..." are you with the food in the facility? 
 
3.0
"..." are you with the cleanliness of the facility? 
 
4.0
Did you feel safe during your stay in the facility? 
 
4.0
Will you recommend this facility to others? 
 
4.0
How satisfied are you with quality of care the doctors provide? 
 
N/A
VR
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Review by Ratmond
Overall rating 
 
3.9
How satisfied were you with the admission process? 
 
4.0
"..." are you with the nurse aides & care they provide? 
 
4.0
"..." are you with the quality of care the RNs/LVNs provide? 
 
4.0
"..." are you with the activities available for residents? 
 
4.0
"..." are you with the therapy department? 
 
4.0
"..." are you with how quickly the social worker responds? 
 
N/A
"..." are you with the availability of the Administrator? 
 
N/A
"..." are you with the food in the facility? 
 
3.0
"..." are you with the cleanliness of the facility? 
 
4.0
Did you feel safe during your stay in the facility? 
 
4.0
Will you recommend this facility to others? 
 
4.0
How satisfied are you with quality of care the doctors provide? 
 
N/A
VR
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Review by Jill
Overall rating 
 
4.2
How satisfied were you with the admission process? 
 
5.0
"..." are you with the nurse aides & care they provide? 
 
5.0
"..." are you with the quality of care the RNs/LVNs provide? 
 
5.0
"..." are you with the activities available for residents? 
 
3.0
"..." are you with the therapy department? 
 
4.0
"..." are you with how quickly the social worker responds? 
 
N/A
"..." are you with the availability of the Administrator? 
 
N/A
"..." are you with the food in the facility? 
 
1.0
"..." are you with the cleanliness of the facility? 
 
5.0
Did you feel safe during your stay in the facility? 
 
5.0
Will you recommend this facility to others? 
 
5.0
How satisfied are you with quality of care the doctors provide? 
 
N/A
Not enough help. Didn't get my shower. Ones that are have are very good!
* Restorative gets cancelled often crusty, stale, veggies are soggy.
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70 results - showing 51 - 70
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