Advanced Healthcare Solutions, Company Profile
User reviews
622 reviews with 4 stars
1578 reviews
Overall rating
4.3
How satisfied were you with the admission process?
4.4(1492)
"..." are you with the nurse aides & care they provide?
4.3(1578)
"..." are you with the quality of care the RNs/LVNs provide?
4.5(1570)
"..." are you with the activities available for residents?
4.2(1395)
"..." are you with the therapy department?
4.4(1319)
"..." are you with how quickly the social worker responds?
4.3(1365)
"..." are you with the availability of the Administrator?
4.4(1372)
"..." are you with the food in the facility?
3.8(1543)
"..." are you with the cleanliness of the facility?
4.3(1564)
Did you feel safe during your stay in the facility?
4.7(1570)
Will you recommend this facility to others?
4.5(1549)
How satisfied are you with quality of care the doctors provide?
4.0(5)
Review by Bonnie, for Balch Springs Nursing Home
Overall rating
3.6
How satisfied were you with the admission process?
5.0
"..." are you with the nurse aides & care they provide?
2.0
"..." are you with the quality of care the RNs/LVNs provide?
4.0
"..." are you with the activities available for residents?
N/A
"..." are you with the therapy department?
4.0
"..." are you with how quickly the social worker responds?
3.0
"..." are you with the availability of the Administrator?
4.0
"..." are you with the food in the facility?
4.0
"..." are you with the cleanliness of the facility?
4.0
Did you feel safe during your stay in the facility?
4.0
Will you recommend this facility to others?
2.0
How satisfied are you with quality of care the doctors provide?
N/A
VR
Verified Reviews
Review by Margaret, for Balch Springs Nursing Home
Overall rating
3.9
How satisfied were you with the admission process?
2.0
"..." are you with the nurse aides & care they provide?
5.0
"..." are you with the quality of care the RNs/LVNs provide?
2.0
"..." are you with the activities available for residents?
4.0
"..." are you with the therapy department?
5.0
"..." are you with how quickly the social worker responds?
5.0
"..." are you with the availability of the Administrator?
N/A
"..." are you with the food in the facility?
1.0
"..." are you with the cleanliness of the facility?
5.0
Did you feel safe during your stay in the facility?
5.0
Will you recommend this facility to others?
5.0
How satisfied are you with quality of care the doctors provide?
N/A
VR
Verified Reviews
Review by Patricia, for Heritage House of Keller
Overall rating
3.7
How satisfied were you with the admission process?
5.0
"..." are you with the nurse aides & care they provide?
4.0
"..." are you with the quality of care the RNs/LVNs provide?
2.0
"..." are you with the activities available for residents?
5.0
"..." are you with the therapy department?
5.0
"..." are you with how quickly the social worker responds?
N/A
"..." are you with the availability of the Administrator?
N/A
"..." are you with the food in the facility?
3.0
"..." are you with the cleanliness of the facility?
5.0
Did you feel safe during your stay in the facility?
3.0
Will you recommend this facility to others?
1.0
How satisfied are you with quality of care the doctors provide?
N/A
Staff messed up phone! Very upset about this! Not sure about food. Don't feel safe about employees messing with my phone! Has not had a good experience thus far!
VR
Verified Reviews
Review by Kristi, for Heritage House of Keller
Overall rating
3.7
How satisfied were you with the admission process?
5.0
"..." are you with the nurse aides & care they provide?
3.0
"..." are you with the quality of care the RNs/LVNs provide?
3.0
"..." are you with the activities available for residents?
4.0
"..." are you with the therapy department?
5.0
"..." are you with how quickly the social worker responds?
4.0
"..." are you with the availability of the Administrator?
N/A
"..." are you with the food in the facility?
4.0
"..." are you with the cleanliness of the facility?
4.0
Did you feel safe during your stay in the facility?
4.0
Will you recommend this facility to others?
1.0
How satisfied are you with quality of care the doctors provide?
N/A
Doesn't like wheelchair. Doesn't like surgeon? Says she needs a pain management doctor! Need to see a doctor ASAP. Having pain at an 8.5 level!
VR
Verified Reviews
Review by Riham, for Balch Springs Nursing Home
Overall rating
4.0
How satisfied were you with the admission process?
5.0
"..." are you with the nurse aides & care they provide?
5.0
"..." are you with the quality of care the RNs/LVNs provide?
5.0
"..." are you with the activities available for residents?
N/A
"..." are you with the therapy department?
N/A
"..." are you with how quickly the social worker responds?
N/A
"..." are you with the availability of the Administrator?
4.0
"..." are you with the food in the facility?
N/A
"..." are you with the cleanliness of the facility?
3.0
Did you feel safe during your stay in the facility?
5.0
Will you recommend this facility to others?
1.0
How satisfied are you with quality of care the doctors provide?
N/A
VR
Verified Reviews
Review by Mary, for Heritage House of Keller
Overall rating
4.1
How satisfied were you with the admission process?
5.0
"..." are you with the nurse aides & care they provide?
3.0
"..." are you with the quality of care the RNs/LVNs provide?
3.0
"..." are you with the activities available for residents?
2.0
"..." are you with the therapy department?
N/A
"..." are you with how quickly the social worker responds?
N/A
"..." are you with the availability of the Administrator?
N/A
"..." are you with the food in the facility?
5.0
"..." are you with the cleanliness of the facility?
5.0
Did you feel safe during your stay in the facility?
5.0
Will you recommend this facility to others?
5.0
How satisfied are you with quality of care the doctors provide?
N/A
Need a way to get home already recommended people to this facility.
VR
Verified Reviews
Review by Thomas, for Heritage House of Keller
Overall rating
3.8
How satisfied were you with the admission process?
5.0
"..." are you with the nurse aides & care they provide?
4.0
"..." are you with the quality of care the RNs/LVNs provide?
4.0
"..." are you with the activities available for residents?
N/A
"..." are you with the therapy department?
1.0
"..." are you with how quickly the social worker responds?
N/A
"..." are you with the availability of the Administrator?
N/A
"..." are you with the food in the facility?
2.0
"..." are you with the cleanliness of the facility?
5.0
Did you feel safe during your stay in the facility?
5.0
Will you recommend this facility to others?
4.0
How satisfied are you with quality of care the doctors provide?
N/A
How long with I be here only get 15 minutes of therapy. Food is cold by time it gets here.
VR
Verified Reviews
Review by Kathleen, for Heritage House of Keller
Overall rating
3.8
How satisfied were you with the admission process?
5.0
"..." are you with the nurse aides & care they provide?
3.0
"..." are you with the quality of care the RNs/LVNs provide?
5.0
"..." are you with the activities available for residents?
4.0
"..." are you with the therapy department?
N/A
"..." are you with how quickly the social worker responds?
3.0
"..." are you with the availability of the Administrator?
5.0
"..." are you with the food in the facility?
1.0
"..." are you with the cleanliness of the facility?
2.0
Did you feel safe during your stay in the facility?
5.0
Will you recommend this facility to others?
5.0
How satisfied are you with quality of care the doctors provide?
N/A
Weekends are horrible. Late with meds and food!
All I eat is grilled cheese sandwich or cherries cause the food is really bad.
All I eat is grilled cheese sandwich or cherries cause the food is really bad.
VR
Verified Reviews
Review by Minnie, for Heritage House of Keller
Overall rating
4.0
How satisfied were you with the admission process?
5.0
"..." are you with the nurse aides & care they provide?
4.0
"..." are you with the quality of care the RNs/LVNs provide?
3.0
"..." are you with the activities available for residents?
3.0
"..." are you with the therapy department?
N/A
"..." are you with how quickly the social worker responds?
5.0
"..." are you with the availability of the Administrator?
N/A
"..." are you with the food in the facility?
5.0
"..." are you with the cleanliness of the facility?
5.0
Did you feel safe during your stay in the facility?
5.0
Will you recommend this facility to others?
1.0
How satisfied are you with quality of care the doctors provide?
N/A
Sometimes they cheat me out of 1 cigarette at smoke break! The place is ok except for smoke breaks, cheating cigarette and being late with smoke breaks.
VR
Verified Reviews
Review by Max, for Heritage House of Keller
Overall rating
4.3
How satisfied were you with the admission process?
5.0
"..." are you with the nurse aides & care they provide?
3.0
"..." are you with the quality of care the RNs/LVNs provide?
5.0
"..." are you with the activities available for residents?
N/A
"..." are you with the therapy department?
5.0
"..." are you with how quickly the social worker responds?
N/A
"..." are you with the availability of the Administrator?
N/A
"..." are you with the food in the facility?
5.0
"..." are you with the cleanliness of the facility?
5.0
Did you feel safe during your stay in the facility?
5.0
Will you recommend this facility to others?
1.0
How satisfied are you with quality of care the doctors provide?
N/A
Wait 45 minutes for call light to be answered. A couple of CNA's are very ugly and lazy, will not help re-position me in bed! Some CNA's are good. Feel safe except when I need a CNA or nurse.
VR
Verified Reviews
Review by Aruss, for Heritage House of Keller
Overall rating
3.8
How satisfied were you with the admission process?
5.0
"..." are you with the nurse aides & care they provide?
3.0
"..." are you with the quality of care the RNs/LVNs provide?
4.0
"..." are you with the activities available for residents?
N/A
"..." are you with the therapy department?
2.0
"..." are you with how quickly the social worker responds?
N/A
"..." are you with the availability of the Administrator?
N/A
"..." are you with the food in the facility?
4.0
"..." are you with the cleanliness of the facility?
4.0
Did you feel safe during your stay in the facility?
5.0
Will you recommend this facility to others?
3.0
How satisfied are you with quality of care the doctors provide?
N/A
1 One of the therapists was rough with me.
2 Feel like I'm being ignored.
3 Have to wait almost an hour for call lite to be answered.
4 Takes too long to get a nurse or aid in here when I use my call lite.
2 Feel like I'm being ignored.
3 Have to wait almost an hour for call lite to be answered.
4 Takes too long to get a nurse or aid in here when I use my call lite.
VR
Verified Reviews
Review by Rachael, for Heritage House of Keller
Overall rating
4.4
How satisfied were you with the admission process?
5.0
"..." are you with the nurse aides & care they provide?
5.0
"..." are you with the quality of care the RNs/LVNs provide?
5.0
"..." are you with the activities available for residents?
N/A
"..." are you with the therapy department?
4.0
"..." are you with how quickly the social worker responds?
5.0
"..." are you with the availability of the Administrator?
5.0
"..." are you with the food in the facility?
3.0
"..." are you with the cleanliness of the facility?
2.0
Did you feel safe during your stay in the facility?
5.0
Will you recommend this facility to others?
5.0
How satisfied are you with quality of care the doctors provide?
N/A
VR
Verified Reviews
Review by Gracie, for Heritage House of Keller
Overall rating
4.1
How satisfied were you with the admission process?
4.0
"..." are you with the nurse aides & care they provide?
5.0
"..." are you with the quality of care the RNs/LVNs provide?
1.0
"..." are you with the activities available for residents?
5.0
"..." are you with the therapy department?
5.0
"..." are you with how quickly the social worker responds?
4.0
"..." are you with the availability of the Administrator?
5.0
"..." are you with the food in the facility?
1.0
"..." are you with the cleanliness of the facility?
5.0
Did you feel safe during your stay in the facility?
5.0
Will you recommend this facility to others?
5.0
How satisfied are you with quality of care the doctors provide?
N/A
Nurse gave her something that burnt her tounge and throat.
VR
Verified Reviews
Review by Sue, for Heritage House of Keller
Overall rating
4.4
How satisfied were you with the admission process?
3.0
"..." are you with the nurse aides & care they provide?
5.0
"..." are you with the quality of care the RNs/LVNs provide?
5.0
"..." are you with the activities available for residents?
N/A
"..." are you with the therapy department?
5.0
"..." are you with how quickly the social worker responds?
4.0
"..." are you with the availability of the Administrator?
4.0
"..." are you with the food in the facility?
3.0
"..." are you with the cleanliness of the facility?
5.0
Did you feel safe during your stay in the facility?
5.0
Will you recommend this facility to others?
5.0
How satisfied are you with quality of care the doctors provide?
N/A
Cant attend activities.
VR
Verified Reviews
Review by Jan, for Heritage House of Keller
Overall rating
4.4
How satisfied were you with the admission process?
5.0
"..." are you with the nurse aides & care they provide?
5.0
"..." are you with the quality of care the RNs/LVNs provide?
5.0
"..." are you with the activities available for residents?
4.0
"..." are you with the therapy department?
3.0
"..." are you with how quickly the social worker responds?
5.0
"..." are you with the availability of the Administrator?
5.0
"..." are you with the food in the facility?
3.0
"..." are you with the cleanliness of the facility?
3.0
Did you feel safe during your stay in the facility?
5.0
Will you recommend this facility to others?
5.0
How satisfied are you with quality of care the doctors provide?
N/A
Doesn’t feel she getting the therapy she needs for her leap.
VR
Verified Reviews
Review by Wanda, for Heritage House of Keller
Overall rating
4.2
How satisfied were you with the admission process?
4.0
"..." are you with the nurse aides & care they provide?
5.0
"..." are you with the quality of care the RNs/LVNs provide?
5.0
"..." are you with the activities available for residents?
4.0
"..." are you with the therapy department?
5.0
"..." are you with how quickly the social worker responds?
5.0
"..." are you with the availability of the Administrator?
4.0
"..." are you with the food in the facility?
2.0
"..." are you with the cleanliness of the facility?
2.0
Did you feel safe during your stay in the facility?
5.0
Will you recommend this facility to others?
5.0
How satisfied are you with quality of care the doctors provide?
N/A
VR
Verified Reviews
Review by Evelyn, for Heritage House of Keller
Overall rating
4.0
How satisfied were you with the admission process?
5.0
"..." are you with the nurse aides & care they provide?
3.0
"..." are you with the quality of care the RNs/LVNs provide?
5.0
"..." are you with the activities available for residents?
5.0
"..." are you with the therapy department?
5.0
"..." are you with how quickly the social worker responds?
5.0
"..." are you with the availability of the Administrator?
5.0
"..." are you with the food in the facility?
1.0
"..." are you with the cleanliness of the facility?
3.0
Did you feel safe during your stay in the facility?
2.0
Will you recommend this facility to others?
5.0
How satisfied are you with quality of care the doctors provide?
N/A
Dislike nighttime staff.
VR
Verified Reviews
Review by Lila, for Heritage House of Keller
Overall rating
4.1
How satisfied were you with the admission process?
5.0
"..." are you with the nurse aides & care they provide?
4.0
"..." are you with the quality of care the RNs/LVNs provide?
4.0
"..." are you with the activities available for residents?
4.0
"..." are you with the therapy department?
5.0
"..." are you with how quickly the social worker responds?
N/A
"..." are you with the availability of the Administrator?
N/A
"..." are you with the food in the facility?
3.0
"..." are you with the cleanliness of the facility?
3.0
Did you feel safe during your stay in the facility?
5.0
Will you recommend this facility to others?
4.0
How satisfied are you with quality of care the doctors provide?
N/A
VR
Verified Reviews
Review by Bowden, for Heritage House of Keller
Overall rating
4.4
How satisfied were you with the admission process?
5.0
"..." are you with the nurse aides & care they provide?
5.0
"..." are you with the quality of care the RNs/LVNs provide?
4.0
"..." are you with the activities available for residents?
5.0
"..." are you with the therapy department?
5.0
"..." are you with how quickly the social worker responds?
3.0
"..." are you with the availability of the Administrator?
N/A
"..." are you with the food in the facility?
5.0
"..." are you with the cleanliness of the facility?
2.0
Did you feel safe during your stay in the facility?
5.0
Will you recommend this facility to others?
5.0
How satisfied are you with quality of care the doctors provide?
N/A
VR
Verified Reviews
Review by Helen, for Heritage House of Keller
Overall rating
4.0
How satisfied were you with the admission process?
3.0
"..." are you with the nurse aides & care they provide?
3.0
"..." are you with the quality of care the RNs/LVNs provide?
4.0
"..." are you with the activities available for residents?
5.0
"..." are you with the therapy department?
5.0
"..." are you with how quickly the social worker responds?
3.0
"..." are you with the availability of the Administrator?
5.0
"..." are you with the food in the facility?
5.0
"..." are you with the cleanliness of the facility?
1.0
Did you feel safe during your stay in the facility?
5.0
Will you recommend this facility to others?
5.0
How satisfied are you with quality of care the doctors provide?
N/A
VR
Verified Reviews
Review by Peggy, for Heritage House of Keller
Overall rating
4.1
How satisfied were you with the admission process?
4.0
"..." are you with the nurse aides & care they provide?
3.0
"..." are you with the quality of care the RNs/LVNs provide?
5.0
"..." are you with the activities available for residents?
3.0
"..." are you with the therapy department?
N/A
"..." are you with how quickly the social worker responds?
5.0
"..." are you with the availability of the Administrator?
5.0
"..." are you with the food in the facility?
3.0
"..." are you with the cleanliness of the facility?
3.0
Did you feel safe during your stay in the facility?
5.0
Will you recommend this facility to others?
5.0
How satisfied are you with quality of care the doctors provide?
N/A
VR
Verified Reviews
Review by Virginia, for Heritage House of Keller
Overall rating
4.1
How satisfied were you with the admission process?
4.0
"..." are you with the nurse aides & care they provide?
3.0
"..." are you with the quality of care the RNs/LVNs provide?
4.0
"..." are you with the activities available for residents?
4.0
"..." are you with the therapy department?
N/A
"..." are you with how quickly the social worker responds?
N/A
"..." are you with the availability of the Administrator?
5.0
"..." are you with the food in the facility?
3.0
"..." are you with the cleanliness of the facility?
5.0
Did you feel safe during your stay in the facility?
4.0
Will you recommend this facility to others?
5.0
How satisfied are you with quality of care the doctors provide?
N/A
I don’t remember the social worker.
VR
Verified Reviews
Review by Melba, for Heritage House of Keller
Overall rating
4.0
How satisfied were you with the admission process?
4.0
"..." are you with the nurse aides & care they provide?
4.0
"..." are you with the quality of care the RNs/LVNs provide?
4.0
"..." are you with the activities available for residents?
4.0
"..." are you with the therapy department?
4.0
"..." are you with how quickly the social worker responds?
4.0
"..." are you with the availability of the Administrator?
4.0
"..." are you with the food in the facility?
4.0
"..." are you with the cleanliness of the facility?
4.0
Did you feel safe during your stay in the facility?
4.0
Will you recommend this facility to others?
4.0
How satisfied are you with quality of care the doctors provide?
N/A
VR
Verified Reviews
Review by Agnes, for Heritage House of Keller
Overall rating
4.5
How satisfied were you with the admission process?
5.0
"..." are you with the nurse aides & care they provide?
4.0
"..." are you with the quality of care the RNs/LVNs provide?
4.0
"..." are you with the activities available for residents?
4.0
"..." are you with the therapy department?
5.0
"..." are you with how quickly the social worker responds?
N/A
"..." are you with the availability of the Administrator?
N/A
"..." are you with the food in the facility?
5.0
"..." are you with the cleanliness of the facility?
4.0
Did you feel safe during your stay in the facility?
5.0
Will you recommend this facility to others?
4.0
How satisfied are you with quality of care the doctors provide?
N/A
VR
Verified Reviews
Review by Naliza, for Balch Springs Nursing Home
Overall rating
4.3
How satisfied were you with the admission process?
3.0
"..." are you with the nurse aides & care they provide?
2.0
"..." are you with the quality of care the RNs/LVNs provide?
4.0
"..." are you with the activities available for residents?
4.0
"..." are you with the therapy department?
5.0
"..." are you with how quickly the social worker responds?
4.0
"..." are you with the availability of the Administrator?
5.0
"..." are you with the food in the facility?
5.0
"..." are you with the cleanliness of the facility?
5.0
Did you feel safe during your stay in the facility?
5.0
Will you recommend this facility to others?
5.0
How satisfied are you with quality of care the doctors provide?
N/A
Marlon Good!!
VR
Verified Reviews
Review by Jones, for Balch Springs Nursing Home
Overall rating
4.4
How satisfied were you with the admission process?
5.0
"..." are you with the nurse aides & care they provide?
4.0
"..." are you with the quality of care the RNs/LVNs provide?
4.0
"..." are you with the activities available for residents?
5.0
"..." are you with the therapy department?
4.0
"..." are you with how quickly the social worker responds?
4.0
"..." are you with the availability of the Administrator?
N/A
"..." are you with the food in the facility?
3.0
"..." are you with the cleanliness of the facility?
5.0
Did you feel safe during your stay in the facility?
5.0
Will you recommend this facility to others?
5.0
How satisfied are you with quality of care the doctors provide?
N/A
VR
Verified Reviews
Review by Brougham, for Heritage House of Keller
Overall rating
4.1
How satisfied were you with the admission process?
3.0
"..." are you with the nurse aides & care they provide?
4.0
"..." are you with the quality of care the RNs/LVNs provide?
4.0
"..." are you with the activities available for residents?
5.0
"..." are you with the therapy department?
4.0
"..." are you with how quickly the social worker responds?
5.0
"..." are you with the availability of the Administrator?
N/A
"..." are you with the food in the facility?
2.0
"..." are you with the cleanliness of the facility?
5.0
Did you feel safe during your stay in the facility?
5.0
Will you recommend this facility to others?
4.0
How satisfied are you with quality of care the doctors provide?
N/A
VR
Verified Reviews
Review by Imogene, for Heritage House of Keller
Overall rating
4.4
How satisfied were you with the admission process?
4.0
"..." are you with the nurse aides & care they provide?
5.0
"..." are you with the quality of care the RNs/LVNs provide?
5.0
"..." are you with the activities available for residents?
3.0
"..." are you with the therapy department?
3.0
"..." are you with how quickly the social worker responds?
5.0
"..." are you with the availability of the Administrator?
5.0
"..." are you with the food in the facility?
3.0
"..." are you with the cleanliness of the facility?
5.0
Did you feel safe during your stay in the facility?
5.0
Will you recommend this facility to others?
5.0
How satisfied are you with quality of care the doctors provide?
N/A
Very happy with cleanliness and family is impressed too!
VR
Verified Reviews
Review by Bennight, for Heritage House of Keller
Overall rating
4.3
How satisfied were you with the admission process?
5.0
"..." are you with the nurse aides & care they provide?
3.0
"..." are you with the quality of care the RNs/LVNs provide?
5.0
"..." are you with the activities available for residents?
5.0
"..." are you with the therapy department?
5.0
"..." are you with how quickly the social worker responds?
4.0
"..." are you with the availability of the Administrator?
5.0
"..." are you with the food in the facility?
1.0
"..." are you with the cleanliness of the facility?
5.0
Did you feel safe during your stay in the facility?
5.0
Will you recommend this facility to others?
4.0
How satisfied are you with quality of care the doctors provide?
N/A
VR
Verified Reviews
Review by Mrs. Judith, for Heritage House of Keller
Overall rating
3.9
How satisfied were you with the admission process?
5.0
"..." are you with the nurse aides & care they provide?
4.0
"..." are you with the quality of care the RNs/LVNs provide?
4.0
"..." are you with the activities available for residents?
N/A
"..." are you with the therapy department?
4.0
"..." are you with how quickly the social worker responds?
3.0
"..." are you with the availability of the Administrator?
N/A
"..." are you with the food in the facility?
1.0
"..." are you with the cleanliness of the facility?
5.0
Did you feel safe during your stay in the facility?
4.0
Will you recommend this facility to others?
5.0
How satisfied are you with quality of care the doctors provide?
N/A
Weekend was too hectic . food does not taste good. Sometimes it’s not warm.
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Review by Elizabeth, for Heritage House of Keller
Overall rating
4.3
How satisfied were you with the admission process?
5.0
"..." are you with the nurse aides & care they provide?
5.0
"..." are you with the quality of care the RNs/LVNs provide?
5.0
"..." are you with the activities available for residents?
N/A
"..." are you with the therapy department?
5.0
"..." are you with how quickly the social worker responds?
1.0
"..." are you with the availability of the Administrator?
N/A
"..." are you with the food in the facility?
5.0
"..." are you with the cleanliness of the facility?
3.0
Did you feel safe during your stay in the facility?
5.0
Will you recommend this facility to others?
5.0
How satisfied are you with quality of care the doctors provide?
N/A
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Review by James, for Heritage House of Keller
Overall rating
4.2
How satisfied were you with the admission process?
5.0
"..." are you with the nurse aides & care they provide?
3.0
"..." are you with the quality of care the RNs/LVNs provide?
4.0
"..." are you with the activities available for residents?
5.0
"..." are you with the therapy department?
5.0
"..." are you with how quickly the social worker responds?
N/A
"..." are you with the availability of the Administrator?
N/A
"..." are you with the food in the facility?
5.0
"..." are you with the cleanliness of the facility?
2.0
Did you feel safe during your stay in the facility?
5.0
Will you recommend this facility to others?
4.0
How satisfied are you with quality of care the doctors provide?
N/A
My sister has to pick up trash on floor. No extra liners in trash can.
Has not had a shower in 7 days, they are not treating my yeast infection.
Has not had a shower in 7 days, they are not treating my yeast infection.
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Review by Freida, for Heritage House of Keller
Overall rating
4.5
How satisfied were you with the admission process?
5.0
"..." are you with the nurse aides & care they provide?
4.0
"..." are you with the quality of care the RNs/LVNs provide?
5.0
"..." are you with the activities available for residents?
N/A
"..." are you with the therapy department?
5.0
"..." are you with how quickly the social worker responds?
4.0
"..." are you with the availability of the Administrator?
N/A
"..." are you with the food in the facility?
2.0
"..." are you with the cleanliness of the facility?
5.0
Did you feel safe during your stay in the facility?
5.0
Will you recommend this facility to others?
5.0
How satisfied are you with quality of care the doctors provide?
N/A
Food is too salty and cold when it get here 90% of time.
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Review by Peggy, for Heritage House of Keller
Overall rating
4.4
How satisfied were you with the admission process?
5.0
"..." are you with the nurse aides & care they provide?
4.0
"..." are you with the quality of care the RNs/LVNs provide?
5.0
"..." are you with the activities available for residents?
5.0
"..." are you with the therapy department?
4.0
"..." are you with how quickly the social worker responds?
4.0
"..." are you with the availability of the Administrator?
3.0
"..." are you with the food in the facility?
3.0
"..." are you with the cleanliness of the facility?
5.0
Did you feel safe during your stay in the facility?
5.0
Will you recommend this facility to others?
5.0
How satisfied are you with quality of care the doctors provide?
N/A
Food is cold when served.
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Review by Robert, for Santa Fe Health & Rehab Center
Overall rating
4.4
How satisfied were you with the admission process?
5.0
"..." are you with the nurse aides & care they provide?
5.0
"..." are you with the quality of care the RNs/LVNs provide?
4.0
"..." are you with the activities available for residents?
3.0
"..." are you with the therapy department?
N/A
"..." are you with how quickly the social worker responds?
4.0
"..." are you with the availability of the Administrator?
5.0
"..." are you with the food in the facility?
5.0
"..." are you with the cleanliness of the facility?
3.0
Did you feel safe during your stay in the facility?
5.0
Will you recommend this facility to others?
5.0
How satisfied are you with quality of care the doctors provide?
N/A
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Review by David, for Santa Fe Health & Rehab Center
Overall rating
4.0
How satisfied were you with the admission process?
4.0
"..." are you with the nurse aides & care they provide?
4.0
"..." are you with the quality of care the RNs/LVNs provide?
4.0
"..." are you with the activities available for residents?
4.0
"..." are you with the therapy department?
4.0
"..." are you with how quickly the social worker responds?
4.0
"..." are you with the availability of the Administrator?
4.0
"..." are you with the food in the facility?
4.0
"..." are you with the cleanliness of the facility?
4.0
Did you feel safe during your stay in the facility?
4.0
Will you recommend this facility to others?
4.0
How satisfied are you with quality of care the doctors provide?
N/A
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Review by Ronald, for Santa Fe Health & Rehab Center
Overall rating
4.1
How satisfied were you with the admission process?
5.0
"..." are you with the nurse aides & care they provide?
3.0
"..." are you with the quality of care the RNs/LVNs provide?
4.0
"..." are you with the activities available for residents?
4.0
"..." are you with the therapy department?
N/A
"..." are you with how quickly the social worker responds?
3.0
"..." are you with the availability of the Administrator?
4.0
"..." are you with the food in the facility?
4.0
"..." are you with the cleanliness of the facility?
4.0
Did you feel safe during your stay in the facility?
5.0
Will you recommend this facility to others?
5.0
How satisfied are you with quality of care the doctors provide?
N/A
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Review by Willie, for Santa Fe Health & Rehab Center
Overall rating
3.9
How satisfied were you with the admission process?
4.0
"..." are you with the nurse aides & care they provide?
3.0
"..." are you with the quality of care the RNs/LVNs provide?
3.0
"..." are you with the activities available for residents?
3.0
"..." are you with the therapy department?
5.0
"..." are you with how quickly the social worker responds?
3.0
"..." are you with the availability of the Administrator?
5.0
"..." are you with the food in the facility?
3.0
"..." are you with the cleanliness of the facility?
5.0
Did you feel safe during your stay in the facility?
5.0
Will you recommend this facility to others?
4.0
How satisfied are you with quality of care the doctors provide?
N/A
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Review by Jerry, for Santa Fe Health & Rehab Center
Overall rating
3.8
How satisfied were you with the admission process?
5.0
"..." are you with the nurse aides & care they provide?
3.0
"..." are you with the quality of care the RNs/LVNs provide?
4.0
"..." are you with the activities available for residents?
3.0
"..." are you with the therapy department?
N/A
"..." are you with how quickly the social worker responds?
3.0
"..." are you with the availability of the Administrator?
4.0
"..." are you with the food in the facility?
3.0
"..." are you with the cleanliness of the facility?
4.0
Did you feel safe during your stay in the facility?
5.0
Will you recommend this facility to others?
4.0
How satisfied are you with quality of care the doctors provide?
N/A
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Review by Tim, for Santa Fe Health & Rehab Center
Overall rating
4.0
How satisfied were you with the admission process?
4.0
"..." are you with the nurse aides & care they provide?
4.0
"..." are you with the quality of care the RNs/LVNs provide?
4.0
"..." are you with the activities available for residents?
4.0
"..." are you with the therapy department?
4.0
"..." are you with how quickly the social worker responds?
4.0
"..." are you with the availability of the Administrator?
4.0
"..." are you with the food in the facility?
4.0
"..." are you with the cleanliness of the facility?
4.0
Did you feel safe during your stay in the facility?
4.0
Will you recommend this facility to others?
4.0
How satisfied are you with quality of care the doctors provide?
N/A
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Review by Jennifer, for Santa Fe Health & Rehab Center
Overall rating
4.0
How satisfied were you with the admission process?
5.0
"..." are you with the nurse aides & care they provide?
3.0
"..." are you with the quality of care the RNs/LVNs provide?
3.0
"..." are you with the activities available for residents?
3.0
"..." are you with the therapy department?
5.0
"..." are you with how quickly the social worker responds?
3.0
"..." are you with the availability of the Administrator?
4.0
"..." are you with the food in the facility?
3.0
"..." are you with the cleanliness of the facility?
5.0
Did you feel safe during your stay in the facility?
5.0
Will you recommend this facility to others?
5.0
How satisfied are you with quality of care the doctors provide?
N/A
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Review by Dorothy Wolf, for Advanced Rehab & Healthcare of Wichita Falls
Overall rating
4.2
How satisfied were you with the admission process?
5.0
"..." are you with the nurse aides & care they provide?
3.0
"..." are you with the quality of care the RNs/LVNs provide?
3.0
"..." are you with the activities available for residents?
N/A
"..." are you with the therapy department?
N/A
"..." are you with how quickly the social worker responds?
5.0
"..." are you with the availability of the Administrator?
N/A
"..." are you with the food in the facility?
N/A
"..." are you with the cleanliness of the facility?
3.0
Did you feel safe during your stay in the facility?
5.0
Will you recommend this facility to others?
5.0
How satisfied are you with quality of care the doctors provide?
N/A
Have found the room dirty, floor sticky and night sticky told the social worker about the room. Have requested her eyes to be wiled repeatedly. Also, spoke to social worker about finding Dorothy indistcess and layed sideways in bed with glasses on croaked found Dorothy in clothes from previous day the following morning.
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Review by Shelia, for Balch Springs Nursing Home
Overall rating
4.0
How satisfied were you with the admission process?
N/A
"..." are you with the nurse aides & care they provide?
4.0
"..." are you with the quality of care the RNs/LVNs provide?
5.0
"..." are you with the activities available for residents?
N/A
"..." are you with the therapy department?
N/A
"..." are you with how quickly the social worker responds?
4.0
"..." are you with the availability of the Administrator?
4.0
"..." are you with the food in the facility?
3.0
"..." are you with the cleanliness of the facility?
3.0
Did you feel safe during your stay in the facility?
5.0
Will you recommend this facility to others?
4.0
How satisfied are you with quality of care the doctors provide?
N/A
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Review by Nan, for Balch Springs Nursing Home
Overall rating
4.1
How satisfied were you with the admission process?
3.0
"..." are you with the nurse aides & care they provide?
5.0
"..." are you with the quality of care the RNs/LVNs provide?
5.0
"..." are you with the activities available for residents?
3.0
"..." are you with the therapy department?
4.0
"..." are you with how quickly the social worker responds?
5.0
"..." are you with the availability of the Administrator?
N/A
"..." are you with the food in the facility?
1.0
"..." are you with the cleanliness of the facility?
5.0
Did you feel safe during your stay in the facility?
5.0
Will you recommend this facility to others?
5.0
How satisfied are you with quality of care the doctors provide?
N/A
Gravy was salty today.
*Was told to toss gown in garbage.
*Was told to toss gown in garbage.
VR
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Review by Virginia, for Balch Springs Nursing Home
Overall rating
4.3
How satisfied were you with the admission process?
3.0
"..." are you with the nurse aides & care they provide?
3.0
"..." are you with the quality of care the RNs/LVNs provide?
3.0
"..." are you with the activities available for residents?
5.0
"..." are you with the therapy department?
5.0
"..." are you with how quickly the social worker responds?
N/A
"..." are you with the availability of the Administrator?
N/A
"..." are you with the food in the facility?
5.0
"..." are you with the cleanliness of the facility?
5.0
Did you feel safe during your stay in the facility?
5.0
Will you recommend this facility to others?
5.0
How satisfied are you with quality of care the doctors provide?
N/A
Real nice.
Dose not like hot cereal.
Dose not like hot cereal.
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Review by Dorothy, for Balch Springs Nursing Home
Overall rating
4.0
How satisfied were you with the admission process?
4.0
"..." are you with the nurse aides & care they provide?
3.0
"..." are you with the quality of care the RNs/LVNs provide?
4.0
"..." are you with the activities available for residents?
N/A
"..." are you with the therapy department?
4.0
"..." are you with how quickly the social worker responds?
N/A
"..." are you with the availability of the Administrator?
4.0
"..." are you with the food in the facility?
4.0
"..." are you with the cleanliness of the facility?
3.0
Did you feel safe during your stay in the facility?
5.0
Will you recommend this facility to others?
5.0
How satisfied are you with quality of care the doctors provide?
N/A
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Review by Kimberly, for Balch Springs Nursing Home
Overall rating
4.1
How satisfied were you with the admission process?
4.0
"..." are you with the nurse aides & care they provide?
4.0
"..." are you with the quality of care the RNs/LVNs provide?
4.0
"..." are you with the activities available for residents?
5.0
"..." are you with the therapy department?
4.0
"..." are you with how quickly the social worker responds?
4.0
"..." are you with the availability of the Administrator?
4.0
"..." are you with the food in the facility?
4.0
"..." are you with the cleanliness of the facility?
4.0
Did you feel safe during your stay in the facility?
4.0
Will you recommend this facility to others?
4.0
How satisfied are you with quality of care the doctors provide?
N/A
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Review by Rose, for Advanced Rehab & Healthcare of Wichita Falls
Overall rating
4.5
How satisfied were you with the admission process?
5.0
"..." are you with the nurse aides & care they provide?
3.0
"..." are you with the quality of care the RNs/LVNs provide?
3.0
"..." are you with the activities available for residents?
4.0
"..." are you with the therapy department?
5.0
"..." are you with how quickly the social worker responds?
5.0
"..." are you with the availability of the Administrator?
5.0
"..." are you with the food in the facility?
5.0
"..." are you with the cleanliness of the facility?
5.0
Did you feel safe during your stay in the facility?
5.0
Will you recommend this facility to others?
4.0
How satisfied are you with quality of care the doctors provide?
N/A
Not showering ( only doing spit baths). Wants full shower. Nursing not really attentive. Don't show like they care.
VR
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Review by Richard, for Advanced Rehab & Healthcare of Wichita Falls
Overall rating
3.8
How satisfied were you with the admission process?
5.0
"..." are you with the nurse aides & care they provide?
3.0
"..." are you with the quality of care the RNs/LVNs provide?
4.0
"..." are you with the activities available for residents?
N/A
"..." are you with the therapy department?
5.0
"..." are you with how quickly the social worker responds?
5.0
"..." are you with the availability of the Administrator?
3.0
"..." are you with the food in the facility?
1.0
"..." are you with the cleanliness of the facility?
3.0
Did you feel safe during your stay in the facility?
4.0
Will you recommend this facility to others?
5.0
How satisfied are you with quality of care the doctors provide?
N/A
Activities does not participate. Not happy with smoking procedures and avalability.
VR
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Review by William, for Advanced Rehab & Healthcare of Wichita Falls
Overall rating
3.8
How satisfied were you with the admission process?
5.0
"..." are you with the nurse aides & care they provide?
3.0
"..." are you with the quality of care the RNs/LVNs provide?
3.0
"..." are you with the activities available for residents?
4.0
"..." are you with the therapy department?
4.0
"..." are you with how quickly the social worker responds?
3.0
"..." are you with the availability of the Administrator?
5.0
"..." are you with the food in the facility?
4.0
"..." are you with the cleanliness of the facility?
4.0
Did you feel safe during your stay in the facility?
4.0
Will you recommend this facility to others?
3.0
How satisfied are you with quality of care the doctors provide?
N/A
Nurses do a good job, but are so busy its hard to find time to talk with them. Often could not get antibiotic to dad on time, because have duty in eating area or just too busy with other patients. LVN and aids often don't get assistance with showers in time because they were so busy. I feel your nurses and LVN, aids are under staffed. This is my biggest complaint, and could be my reason for not recommending this facility to others.
I feel the eating area takes too long for patients to get food. Could use more workers in there as well. Food is seldom hot.
Gayla Oliver (daughter).
Snacks during the day would be a great idea ( if patient doesn't eat well at one of the meals).
Tha Gables would bring a small boy shake at 10 am and 2 pm everyday.
I feel the eating area takes too long for patients to get food. Could use more workers in there as well. Food is seldom hot.
Gayla Oliver (daughter).
Snacks during the day would be a great idea ( if patient doesn't eat well at one of the meals).
Tha Gables would bring a small boy shake at 10 am and 2 pm everyday.
VR
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