Heritage House of Keller

 
4.4 (191)
2267 0

User reviews

11 reviews with 3 stars
191 reviews
5 stars
 
57%
4 stars
 
37%
3 stars
 
5%
2 stars
 
1%
1 star
 
0%
Overall rating
 
4.4
How satisfied were you with the admission process?
 
4.7(189)
"..." are you with the nurse aides & care they provide?
 
4.4(191)
"..." are you with the quality of care the RNs/LVNs provide?
 
4.5(190)
"..." are you with the activities available for residents?
 
4.3(143)
"..." are you with the therapy department?
 
4.6(141)
"..." are you with how quickly the social worker responds?
 
4.4(120)
"..." are you with the availability of the Administrator?
 
4.6(126)
"..." are you with the food in the facility?
 
3.4(186)
"..." are you with the cleanliness of the facility?
 
4.4(191)
Did you feel safe during your stay in the facility?
 
4.9(191)
Will you recommend this facility to others?
 
4.6(189)
How satisfied are you with quality of care the doctors provide?
 
N/A(0)
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11 results - showing 1 - 11
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Review by Ruth
Overall rating
 
3.4
How satisfied were you with the admission process?
 
4.0
"..." are you with the nurse aides & care they provide?
 
4.0
"..." are you with the quality of care the RNs/LVNs provide?
 
4.0
"..." are you with the activities available for residents?
 
4.0
"..." are you with the therapy department?
 
4.0
"..." are you with how quickly the social worker responds?
 
1.0
"..." are you with the availability of the Administrator?
 
4.0
"..." are you with the food in the facility?
 
1.0
"..." are you with the cleanliness of the facility?
 
4.0
Did you feel safe during your stay in the facility?
 
5.0
Will you recommend this facility to others?
 
2.0
How satisfied are you with quality of care the doctors provide?
 
N/A
Food is always cold.
VR
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Review by Maritam
Overall rating
 
3.5
How satisfied were you with the admission process?
 
5.0
"..." are you with the nurse aides & care they provide?
 
3.0
"..." are you with the quality of care the RNs/LVNs provide?
 
3.0
"..." are you with the activities available for residents?
 
N/A
"..." are you with the therapy department?
 
5.0
"..." are you with how quickly the social worker responds?
 
2.0
"..." are you with the availability of the Administrator?
 
N/A
"..." are you with the food in the facility?
 
1.0
"..." are you with the cleanliness of the facility?
 
4.0
Did you feel safe during your stay in the facility?
 
5.0
Will you recommend this facility to others?
 
3.0
How satisfied are you with quality of care the doctors provide?
 
N/A
Social Worker. I had to call her! Also , I had to get other facilities involved. Never got my home health. I had to do everything. Completely disorganized. Don't know my doctor never came in one time. Did not get meds on time.
VR
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Review by Johnson
Overall rating
 
3.4
How satisfied were you with the admission process?
 
5.0
"..." are you with the nurse aides & care they provide?
 
3.0
"..." are you with the quality of care the RNs/LVNs provide?
 
4.0
"..." are you with the activities available for residents?
 
5.0
"..." are you with the therapy department?
 
5.0
"..." are you with how quickly the social worker responds?
 
1.0
"..." are you with the availability of the Administrator?
 
4.0
"..." are you with the food in the facility?
 
3.0
"..." are you with the cleanliness of the facility?
 
1.0
Did you feel safe during your stay in the facility?
 
1.0
Will you recommend this facility to others?
 
5.0
How satisfied are you with quality of care the doctors provide?
 
N/A
VR
Was this review helpful? 0 0
Review by Bonnie
Overall rating
 
3.4
How satisfied were you with the admission process?
 
3.0
"..." are you with the nurse aides & care they provide?
 
2.0
"..." are you with the quality of care the RNs/LVNs provide?
 
2.0
"..." are you with the activities available for residents?
 
4.0
"..." are you with the therapy department?
 
4.0
"..." are you with how quickly the social worker responds?
 
2.0
"..." are you with the availability of the Administrator?
 
4.0
"..." are you with the food in the facility?
 
3.0
"..." are you with the cleanliness of the facility?
 
3.0
Did you feel safe during your stay in the facility?
 
5.0
Will you recommend this facility to others?
 
5.0
How satisfied are you with quality of care the doctors provide?
 
N/A
VR
Was this review helpful? 0 0
Review by Kirby
Overall rating
 
2.8
How satisfied were you with the admission process?
 
2.0
"..." are you with the nurse aides & care they provide?
 
3.0
"..." are you with the quality of care the RNs/LVNs provide?
 
1.0
"..." are you with the activities available for residents?
 
N/A
"..." are you with the therapy department?
 
N/A
"..." are you with how quickly the social worker responds?
 
N/A
"..." are you with the availability of the Administrator?
 
N/A
"..." are you with the food in the facility?
 
N/A
"..." are you with the cleanliness of the facility?
 
3.0
Did you feel safe during your stay in the facility?
 
4.0
Will you recommend this facility to others?
 
4.0
How satisfied are you with quality of care the doctors provide?
 
N/A
No sugar with cereal!
Lot of trouble getting here over the weekend. Too many problems! Do not like the night nurse! Rude never smiled,
VR
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Review by Mary
Overall rating
 
2.8
How satisfied were you with the admission process?
 
3.0
"..." are you with the nurse aides & care they provide?
 
2.0
"..." are you with the quality of care the RNs/LVNs provide?
 
3.0
"..." are you with the activities available for residents?
 
3.0
"..." are you with the therapy department?
 
4.0
"..." are you with how quickly the social worker responds?
 
3.0
"..." are you with the availability of the Administrator?
 
3.0
"..." are you with the food in the facility?
 
3.0
"..." are you with the cleanliness of the facility?
 
1.0
Did you feel safe during your stay in the facility?
 
5.0
Will you recommend this facility to others?
 
1.0
How satisfied are you with quality of care the doctors provide?
 
N/A
Bathroom nasty aid has attitudes. Food not tasty and cold. Aides talked down to roommate.
VR
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Review by Ronald
Overall rating
 
2.9
How satisfied were you with the admission process?
 
4.0
"..." are you with the nurse aides & care they provide?
 
1.0
"..." are you with the quality of care the RNs/LVNs provide?
 
1.0
"..." are you with the activities available for residents?
 
N/A
"..." are you with the therapy department?
 
1.0
"..." are you with how quickly the social worker responds?
 
N/A
"..." are you with the availability of the Administrator?
 
N/A
"..." are you with the food in the facility?
 
1.0
"..." are you with the cleanliness of the facility?
 
5.0
Did you feel safe during your stay in the facility?
 
5.0
Will you recommend this facility to others?
 
5.0
How satisfied are you with quality of care the doctors provide?
 
N/A
VR
Was this review helpful? 0 0
Review by Paula
Overall rating
 
2.9
How satisfied were you with the admission process?
 
5.0
"..." are you with the nurse aides & care they provide?
 
3.0
"..." are you with the quality of care the RNs/LVNs provide?
 
3.0
"..." are you with the activities available for residents?
 
1.0
"..." are you with the therapy department?
 
1.0
"..." are you with how quickly the social worker responds?
 
1.0
"..." are you with the availability of the Administrator?
 
1.0
"..." are you with the food in the facility?
 
4.0
"..." are you with the cleanliness of the facility?
 
4.0
Did you feel safe during your stay in the facility?
 
5.0
Will you recommend this facility to others?
 
4.0
How satisfied are you with quality of care the doctors provide?
 
N/A
VR
Was this review helpful? 0 0
Review by Jimmie
Overall rating
 
3.5
How satisfied were you with the admission process?
 
2.0
"..." are you with the nurse aides & care they provide?
 
3.0
"..." are you with the quality of care the RNs/LVNs provide?
 
3.0
"..." are you with the activities available for residents?
 
4.0
"..." are you with the therapy department?
 
4.0
"..." are you with how quickly the social worker responds?
 
3.0
"..." are you with the availability of the Administrator?
 
4.0
"..." are you with the food in the facility?
 
4.0
"..." are you with the cleanliness of the facility?
 
3.0
Did you feel safe during your stay in the facility?
 
4.0
Will you recommend this facility to others?
 
4.0
How satisfied are you with quality of care the doctors provide?
 
N/A
VR
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Review by Deltoria
Overall rating
 
3.5
How satisfied were you with the admission process?
 
5.0
"..." are you with the nurse aides & care they provide?
 
5.0
"..." are you with the quality of care the RNs/LVNs provide?
 
3.0
"..." are you with the activities available for residents?
 
4.0
"..." are you with the therapy department?
 
1.0
"..." are you with how quickly the social worker responds?
 
1.0
"..." are you with the availability of the Administrator?
 
5.0
"..." are you with the food in the facility?
 
3.0
"..." are you with the cleanliness of the facility?
 
2.0
Did you feel safe during your stay in the facility?
 
4.0
Will you recommend this facility to others?
 
5.0
How satisfied are you with quality of care the doctors provide?
 
N/A
VR
Was this review helpful? 0 0
Review by Judith
Overall rating
 
2.8
How satisfied were you with the admission process?
 
1.0
"..." are you with the nurse aides & care they provide?
 
3.0
"..." are you with the quality of care the RNs/LVNs provide?
 
4.0
"..." are you with the activities available for residents?
 
1.0
"..." are you with the therapy department?
 
3.0
"..." are you with how quickly the social worker responds?
 
3.0
"..." are you with the availability of the Administrator?
 
4.0
"..." are you with the food in the facility?
 
1.0
"..." are you with the cleanliness of the facility?
 
4.0
Did you feel safe during your stay in the facility?
 
5.0
Will you recommend this facility to others?
 
2.0
How satisfied are you with quality of care the doctors provide?
 
N/A
VR
Was this review helpful? 0 0
11 results - showing 1 - 11